Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.
Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.
Job Description
Base Salary: $140,000 - $160,000 per year
About Boucheron: Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.
Job Responsibilities:
Business Development
- Collaborate with leadership to develop and implement PCRM strategies for recruiting and retaining new clients
- Build a robust network of influential individuals and clients in both local and international markets to cultivate a qualified client base
- Propose tailored Boucheron-specific activations and experiences for relevant groups of clients among various communities consolidated in a qualified list
- Partner with Retail and Marketing & Communication teams to create market-relevant activities, including trunk shows, pop-up stores, dinners, and individual presentations
- Host and co-host dinners, receptions and other cultural engagements as the ambassador of the House with celebrities, VICs, Influencers, and press (the official spokesperson for the press remains the CEO or Creative Director)
Sales
- Drive the achievement of store's sales and KPI targets established by Leadership
- Work with Retail teams in developing and implementing plans to maximize sales and meet or exceed goals and objectives
- Function as role model to staff, demonstrating professional demeanor and promoting a client-centric attitude
- Motivate the team and contribute personally to building client relationships throughout every step, from recruitment to outreach activities
- Provide a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service
- Establish personal sales goals for staff and monitor sales performance
Operations:
With the support of the Assistant Boutique Manager/Director,
- Maintain store standards in accordance with corporate policy
- Ensure healthy stock level and product mix to reflect sales and customer demand
- Generate ongoing market intelligence
- Work with local Merchandising to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations: including signage, and assortment in all departments
- Report any theft or suspected theft by clients or employees to the appropriate parties immediately
- Be cost conscious
- Serve as the primary point of contact for both corporate and the store employees
Human Resources
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
- Continually evaluate and react to performance issues and actively recruit sales candidates
- Train and develop sales associates in all aspects of the business; direct and monitor training and development for all store personnel
- Partner with Human Resources department in employee's annual performance reviews
- Prepare and submit time schedules as prescribed by corporate policy
- Approve payroll and all time-off requests on a bi-weekly basis
- Submit commissions monthly*
- Maintain a pipeline of qualified talent through networking
Qualifications
- Bachelor's Degree
- Excellent oral and written communication skills
- 5-8 years retail supervisory experience in the luxury sector
- Entrepreneurial mindset, able to develop their own business and client portfolio autonomously
- Highly skilled at creating valuable relationship and developing new connections
- Team oriented worker with excellent interpersonal skills, able to transfer knowledge to and coach their team
- Ability to work a varied schedule, including weekends and holidays
- Ability to travel to execute locally relevant client activations and develop client network (with the support of local HQ if necessary)
- Customer relations and customer service professional
Preferred Skills:
- Computer literacy - Word, Excel, PowerPoint
- Foreign language a plus
Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2026-11-16
Schedule
Full time
Organization
Boucheron Joaillerie USA