Bouncer

About Us

Cream City Concepts is Milwaukee’s hospitality group built for the energy of a packed house. We run Oak Barrel Public House, Who’s on Third, Who’s on Layton, Cream City Catering, and 3rd Street Retreat — craft food, cold drinks, game days, date nights, big events, and a place to stay, all over the city. The pace is fast, the standards are high, and the people are what make it work.

About the Role

The Bouncer owns the door — the first checkpoint and the calm authority that keeps a busy night fun and safe. You set the tone with a genuine welcome while you check IDs, read the room, enforce house policies, and keep guests and staff safe. The best door people in our venues are firm and hospitality-first at the same time: they keep the night under control without killing the vibe. This is a weekend-night role, and there’s room to pick up additional tipped shifts as a barback or food runner.

One Team, One Floor

In our venues, nobody stands around while the room needs something. From the door you keep an eye on the whole floor, back up the team, help clear and secure the building at close, and step in wherever the night needs a hand — and you can pick up tipped barback or food-runner shifts when they’re available. We run as one team, not separate jobs.

Safety First, Hospitality Always

Your job is to keep everyone safe — guests and staff — and to do it the CCC way: calm, respectful, and in control. You de-escalate before anything escalates, you never let it get personal or let ego take over, and you treat every guest with dignity, even the one you’re turning away. Firm when you need to be, welcoming the rest of the time.

What We’re Hiring For

Skills can be taught. These five can’t — they’re the bar in every CCC venue, every shift.

• Optimistic Warmth — You’re the first face guests see — welcoming and friendly even while you’re checking IDs and watching the room. Security with a smile.
• Curious Intelligence — You read people and situations fast — you spot a fake ID, a guest who’s had too much, or a problem brewing — and you act early, before it’s a situation.
• Work Ethic — You hold your post all night and stay alert and present, and you pitch in on the close and wherever the team needs you.
• Empathy — You keep people safe and treat everyone with respect — you de-escalate with calm and dignity, not ego, and you look out for guests who can’t look out for themselves.
• Self-Awareness & Integrity — You stay level-headed under pressure, never let it get personal, follow house policy and the law to the letter, and document incidents honestly.

Key Responsibilities

Door & ID Checks

• Check every guest’s ID for valid, legal age, and spot and refuse fake or altered IDs.
• Manage entry and the line, handle any cover, and monitor capacity and head count.
• Welcome guests at the door and set a friendly, in-control tone for the night.

Safety & Security

• Monitor the crowd and watch for over-intoxication, conflict, or anything off, and step in early.
• De-escalate situations calmly; refuse entry or remove guests when necessary, safely and per policy.
• Protect guests and staff, and look out for guest safety inside and at the exits at close.

House Policies & Compliance

• Enforce house rules, dress code, capacity, and last call per company policy and Wisconsin law.
• Support responsible alcohol service — back up staff on refusals and cut-offs.

Closing & Team Support

• Help clear and secure the building at close and support the team on walk-outs and lock-up.
• Back up the floor and bar wherever needed; pick up tipped barback or food-runner shifts when available.

Incident Documentation

• Document and report incidents — altercations, ejections, injuries, refusals — to management per policy, accurately and honestly.

Qualifications

• Must be at least 21 years old.
• Security, door, or related experience is a plus, but we’ll train the right person.
• Must complete company online training before your first shift.
• Calm and level-headed, with strong de-escalation instincts and good judgment under pressure.
• Reads people and situations well; firm when needed and hospitality-first the rest of the time.
• Reliable for weekend nights, with flexibility for late hours and holidays.
• Must be legally authorized to work in the United States.
• Able to stand and stay alert for long stretches, and to safely manage physical situations; lift up to 50 lbs.

Success in This Role Means

• The door is welcoming and safe — IDs checked, fakes caught, and minors kept out.
• Problems get handled early and calmly, before they become incidents.
• Guests and staff feel safe, and everyone gets treated with respect — even on the way out.
• Incidents are documented and reported honestly, and the building closes down secure.
• The team can count on you to hold the door and jump in where needed.

Benefits & Perks

• Competitive hourly pay ($19/hr).
• Opportunity to pick up additional tipped shifts as a barback or food runner.
• Discounted employee meals.
• Flexible weekend scheduling.
• A path to grow into other Front of House roles.

Equal Opportunity Employer

Cream City Concepts is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, or any other protected class.

This job description does not constitute a contract of employment. Employment remains at-will. Duties and responsibilities may change at any time based on business needs.

Continue Your Hospitality Career with us.
We are always looking for the brightest personalities to join our teams!
We value each person's point of view and we want all of our employees to have a voice in our operations.

Salary

Starting at $19.00 per hour

Benefits

Employee discount

Job Type

Part time