Box Office Attendant | Part-Time | NOW Arena

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:

Under the supervision of the Director of Ticketing, the Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the NOW Arena.

 

This role pays an hourly rate of $20.00.

 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

 

This position will remain open until February 5, 2027.

About the Venue:

NOW Arena is an 11,800-seat multi-purpose family entertainment, cultural, and sports center. Seating capacity for the arena ranges from 3,000-6,000 for theater shows; 9,400 for football, hockey, lacrosse, and soccer games; 10,000 for basketball games; and 11,800 for concerts.

Responsibilities:

• Know and understand the operations of the Ticketmaster ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the NOW Arena
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect the proper currency or credit card amount for the purchase of ticket(s) as well as give back the proper number of tickets and correct change
• Communicate and satisfy patrons with world-class customer service
• Operate phone and address call-in patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by the Director of Ticketing

Qualifications:

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows-based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays in addition to traditional business hours
• Must be comfortable working in an environment with loud noise
• Strong verbal communication skills (Spanish is a plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.