Branch Administrator

Careerscape is recruiting on behalf of our client, a well-established financial services branch in Hartford, Connecticut, for an organized and personable Branch Administrator to keep daily branch operations running smoothly. This is a great opportunity for someone who enjoys being the operational backbone of a busy office, balancing customer-facing duties with behind-the-scenes coordination that keeps the branch compliant, efficient, and welcoming.

Day to day, this role feels like being the hub of the branch: greeting customers and vendors, managing schedules and cash logistics, keeping records audit-ready, and supporting branch leadership with reporting and administrative follow-through. People who thrive here are detail-oriented multitaskers who like variety in their day, stay calm under pressure during busy periods, and take pride in running a tight, well-organized operation.

Responsibilities

• Oversee daily administrative operations of the branch office
• Greet and assist customers, clients, and vendors in a professional manner
• Maintain accurate records, files, and compliance documentation
• Coordinate branch scheduling, supplies, and facilities needs
• Support cash handling, balancing, and reconciliation processes
• Prepare reports and correspondence for branch management
• Assist with onboarding and training of new branch staff
• Monitor adherence to company policies and regulatory requirements
• Handle incoming calls, emails, and general customer inquiries
• Collaborate with branch manager on operational improvements

Requirements

• High school diploma required, associate degree preferred
• 2 or more years of administrative or branch operations experience
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office and standard office software
• Excellent verbal and written communication skills
• Ability to handle confidential information with discretion
• Comfortable working with cash handling and basic reconciliation
• Strong customer service orientation
• Ability to multitask in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with employer match
• Paid time off and paid holidays
• Life and disability insurance options
• Employee assistance program
• Ongoing training and professional development
• Career advancement opportunities
• Employee discount programs