Branch Manager

As a Branch Manager, you are responsible for driving branch production through leading by example and effectively relaying tactics and best practices to the branch team. You will ensure the branch meets organizational, financial, operational, and service excellence. You will monitor growth goals and targets and maintain a high quality of service by ensuring teammates are maximizing opportunities to educate members on Spero Financial products and services. You are responsible for providing directives, developing, motivating, and coaching branch staff on an ongoing basis.

The ideal Branch Manager should have strong interpersonal and communication skills, keen attention to detail, adaptability, and professionalism. Those skills ensure you will support the mission, vision, and values of Spero Financial. You will proactively work with support departments and other member serving channels, such as TellerLink and Lending to ensure you are providing a frictionless member experience.

 

Experience:  Two to five years of similar or related retail branch experience

Education/Certifications/Licenses: A bachelor’s degree, or achievement of a specialized or formal certifications/trainings/licensing equivalent to a bachelor’s degree.

Interpersonal Skills: Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a high degree of confidentiality and discretion requiring diplomacy and tact and excellent communication skills

Other Skills: Maintain knowledge with training in BSA Compliance - every staff member is required to uphold the credit union’s compliance with the Bank Secrecy Act (BSA), Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) policies and procedures. This includes required BSA reporting. Specific functions such as tellers and front-line staff within Spero Financial will take into consideration the awareness of unusual or suspicious activity that is relevant to the department and report such activity. In addition to any other assigned training courses, BSA, CIP, OFAC and AML related courses must be completed at least annually, as made available by the Training and/or Compliance Departments. Required to maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, and Office of Foreign Assets Control requirements. Comply with all Spero policies and procedures to ensure compliance with such regulations.