Branch Manager Facility Solutions - Texas First Rentals

Description

1. Demonstrate alignment with the company's mission and core business values; 
2. Collaborate with key internal/external resources; 
3. Participate in ongoing self-development.

Essential Functions

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Manages Facility Solutions branch operations and personnel, including counter, dispatch, delivery, and service functions
• Establishes and maintains standard work, processes, and KPIs for branch operations
• Delivers a white glove customer experience, including scheduled delivery and pickup, equipment setup, and on-site operator orientation and training
• Conducts equipment demonstrations and provides application support for floor care, portable cooling, dehumidification, and air movement solutions
• Drives Sales and Marketing initiatives, market share, and customer retention across facility maintenance, industrial, warehouse and distribution, healthcare, education, retail, restoration, events, and construction customers
• Supports the Sales Manager and Outside Sales Representatives by providing a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territory
• Partners with existing Texas First Rentals branches and Specialty Divisions to identify cross-sell opportunities and support customers throughout the territory
• Builds recurring revenue through long-term rentals, planned maintenance programs, seasonal programs, and emergency response; supports new and used equipment, parts, and consumables sales opportunities
• Plans and manages fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinates with Fleet on purchasing, transfers, and disposal
• Responsible for the product quality of the branch to include equipment that is cleaned, charged, tested, and Ready-to-Rent, on time deliveries, service response, showroom, etc.
• Oversees service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipment
• Establishes high safety standards for audits, training, and compliance with State, Federal, OSHA, EPA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program within the branch
• Recruits, trains, develops, and retains qualified employees; Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
• Reviews product offering and works with support departments to optimize profitable market share growth and financial performance
• Ensures accurate financial reporting and budget preparation; reports branch performance to the District Manager, including revenue growth, time and dollar utilization, margin, on time delivery, and customer retention
• Driven and results oriented; business development and KPIs to meet corporate targets
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Strong technical aptitude and understanding of floor care, portable HVAC, dehumidification, and air movement equipment and the rental industry
• Working knowledge of commercial floor care equipment (Tennant or comparable), including battery systems, chargers, and preventive maintenance
• Working knowledge of portable cooling, dehumidification, and air movement principles, including equipment sizing (BTU/tonnage, CFM, moisture removal) and power requirements
• Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of economic and accounting principles and practices, financial markets, banking, and the analysis and reporting of financial data
• Understanding of facility maintenance, janitorial, and restoration customer operations and their buying decisions
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Exceptional attention to detail
• Coaching/mentoring experience with branch personnel
• Excellent oral and written communication skills
• First-class presentation skills before both small and large groups, including on-site demonstrations and operator training
• Exceptional organizational, time management, and multi-tasking skills
• Ability to work with all levels of personnel within the organization and customer operations
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

• High school diploma or equivalent required; bachelor’s degree in Business Management, Administration, or Construction Management preferred
• Five or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilities
• Three or more years of experience in equipment rental, floor care, HVAC, or facility services; branch or profit center management experience preferred
• EPA Section 608 certification and/or OSHA 10/30 preferred
• Proficiency in MS Office, with an emphasis on Excel and Outlook, and the use of computer applications, including rental management software

• Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Up to 30% travel
• Valid driver’s license with an acceptable driving record
• Ability to meet DOT requirements, including medical certification, when operating company vehicles

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, filing cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 lbs.; heavier units are moved using ramps, liftgates, dollies, or team lifts
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladder
• Be able to safely load, unload, and maneuver equipment throughout the yard, warehouse, and customer facilities
• Ability to safely operate floor scrubbers, sweepers, forklifts, and liftgate-equipped delivery vehicles
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Safety training required; PPE required outside of office/parking lot area

• This job is performed in a professional office environment, shop/warehouse, and at customer facilities
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
• The noise level may be loud at times
• Exposure to small quantities of chemicals, including cleaning solutions, battery electrolyte, and refrigerants, as well as high-pressure water and high-speed rotating equipment
• On occasion time spent in confined spaces and high places
• Participates in an after-hours on-call rotation, including nights, weekends, and holidays during peak cooling season and weather or emergency events
• Frequently works at a fast pace with unscheduled interruptions