Branch Manager

Location: Sparks Nevada

Department: Operations

Reports To: Regional Operations Manager

FLSA Status: Exempt

Compensation: Salary + Bonus Potential

Lead a Team. Drive Results. Build Customer Relationships.

Johnstone Supply is looking for a Branch Manager to lead day-to-day operations of our wholesale distribution branch. In this role, you will drive sales performance, profitability, operational excellence, and customer experience while developing a high-performing team.

This is a hands-on leadership position where you’ll guide store operations, coach employees, strengthen customer relationships, and ensure the branch operates efficiently and safely.

If you thrive in a fast-paced environment and enjoy building teams, solving problems, and delivering outstanding customer service, we want to hear from you.

What You'll Do

Lead and Develop the Team

• Set clear expectations for store performance and individual employee success.

• Coach, mentor, and develop employees through regular feedback and one-on-one meetings.

• Conduct staff meetings and ensure team members are informed on company updates and operational priorities.

• Participate in recruiting, interviewing, and hiring to build a strong branch team.

• Provide ongoing training and development opportunities to support employee growth and promotion.

• Create schedules and staffing plans that meet business demands.

• Maintain a safe workplace by enforcing safety procedures and ensuring compliance with OSHA and company safety standards.

• Ensure compliance with all company policies and employment laws.

Drive Business Performance

• Partner with leadership to set sales and profitability goals for the branch.

• Monitor performance against targets and take corrective action when needed.

• Identify opportunities to grow sales, including promoting e-commerce and online account adoption.

• Provide customer insights and leads to Territory Managers and leadership.

• Manage local pricing and quoting within company guidelines.

• Use customer activity reporting to track purchasing trends and improve engagement.

• Control operational expenses including labor, supplies, freight, and utilities.

Oversee Operations

• Manage branch inventory to ensure accuracy, availability, and security.

• Implement and maintain cycle counting programs.

• Oversee warehouse and delivery operations including receiving, labeling, storage, and order fulfillment.

• Ensure delivery schedules are met and customer orders are accurate and on time.

• Manage product returns and warranty processing while balancing customer satisfaction with company guidelines.

• Maintain store facilities, equipment, and security procedures.

• Ensure daily cash balancing and bank deposits.

Deliver Outstanding Customer Service

• Set the standard for professional, responsive customer service.

• Work directly with customers, especially during busy periods or with key accounts.

• Encourage add-on sales and suggestive selling to grow revenue.

• Support inside and outside sales activities and participate in sales calls when needed.

• Build strong relationships with customers and contractor partners.

• Ensure the showroom, warehouse, and facility are clean, organized, and merchandised effectively.

• Resolve customer concerns quickly and professionally.

What You Bring

Required

• High School Diploma or GED (or equivalent experience)

• Minimum 2 years of store management or operations experience in a wholesale environment

• Strong leadership and team development skills

• Ability to analyze financial reports and manage branch profitability

• Excellent customer service and communication skills

• Strong organizational and problem-solving abilities

• Professional appearance and commitment to ethical business practices

Preferred

• College degree in Business or related field

• Experience in HVACR or a similar industry

Key Skills for Success

Leadership

• Recruiting, training, coaching, and performance management

• Team development and employee engagement

• Effective communication and collaboration

Business & Operations

• Wholesale distribution operations

• Inventory management and merchandising

• Profit and loss management

• Sales strategy and customer relationship management

• Microsoft Office (Word, Excel) and business systems

Personal Effectiveness

• Strong problem-solving and decision-making

• Ability to multitask and prioritize

• Attention to detail and follow-through

• Professional diplomacy and relationship management

Work Environment & Physical Requirements

This position operates in a combination office, warehouse, and wholesale store environment.

Employees may be required to:

• Stand, walk, sit, and use hands for extended periods

• Occasionally climb, stoop, kneel, crouch, or balance

• Lift up to 70 pounds

• Work around warehouse racks, bins, and operational equipment

Reasonable accommodations may be made for qualified individuals with disabilities.

Why Join Johnstone Supply?

At Johnstone Supply, our success is built on the strength of our people. We value teamwork, customer service, and operational excellence. Every employee plays an important role in delivering value to our customers and supporting the HVACR community.

We believe employees should contribute wherever their skills can make the biggest impact.

If you're ready to lead a team, drive performance, and make a difference in your local market, apply today.