Branch Manager

Position Summary

The Cat Rental Store Branch Manager is responsible for all branch operations including equipment rental, sales, and service as well as parts sales.  The Branch Manager is the team leader for the entire branch and is responsible for ensuring that customer needs are met at the highest level.  The Branch Manager will support all personnel and build a culture of teamwork throughout the Company. Knowledge of the construction industry and the phases of construction are essential for this position.  The ability to manage multiple priorities is vital. The Branch Manager will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to team work, enthusiasm for customer service, and dedication to finding solutions in an efficient

Essential Responsibilities & Expectations

• Create an environment that promotes teamwork
• Develop and meet annual business plan target for rental, sales, parts and service
• Promote Thompson Tractor Company products and services
• Hire, coach, and direct all branch employees
• Negotiate mutually agreeable settlements on customer complaints
• Establish and maintain personal working relationships with customers
• Develop and recommend incentive programs to enhance results
• Assist in collection of past due invoices
• Maintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehicles
• Effectively handle customer objections and concerns
• Other duties as assigned by Supervisor

Qualifications

Education

• High school diploma or the equivalent / college degree preferred

• Previous experience and a working knowledge of the rental and construction industry and equipment are preferred.
• Experience using personal computers and basic typing skills are required.

Skills and Competencies

• Excellent computer skills to include Microsoft Office 365
• Telephone, written and verbal communication skills
• Organizational skills
• Microsoft Outlook and SharePoint
• Microsoft Dynamics AX 2012

Job Training

• Microsoft Word, Excel, and PowerPoint
• Business communication skills training
• Lift truck operator and OSHA training
• Compliance training

Safety Summary

Working Conditions

• Work is normally performed in company office or shop environment.
• Exposure to physical risk and all weather conditions is associated with this position.
• Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required.
• The ability to safely operate lift trucks and other material handling equipment is required for this position.

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 50 lbs.
• Climbing on equipment
• Driving (day and night)

Job Hazards

• Tripping
• Slipping
• Falling
• Job site hazards
• Strains due to lifting
• Hand injuries
• Driving related hazards
• Equipment movement
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.