The Branch Manager is responsible for the overall leadership, performance, and daily operations of the branch. This position drives deposit and retail loan growth, customer relationship development, operational excellence, regulatory compliance, and employee engagement while delivering an exceptional customer experience. The Branch Manager serves as a visible representative of the Bank in the community and fosters a culture aligned with the Bank's mission, values, and strategic objectives.
ESSENTIAL FUNCTIONS
Leadership & Team Development – Lead, coach and develop branch employees to achieve individual and team goals; foster a culture of collaboration, accountability, professionalism and exceptional customer service; recruit, interview, onboard and train new employees in accordance with bank policies; and ensure staffing levels appropriately support branch operations.
Sales & Business Development – Develop and execute strategies to achieve branch goals for deposits, loans and customer growth; identify opportunities to deepen customer relationships through referrals and cross-selling; promote the bank’s products and services by offering appropriate customer solutions; participate in networking events, civic organizations and community activities to enhance the Bank’s visibility and cultivate relationships.
Branch Operations - Direct the day-to-day operations of the branch to ensure efficiency, accuracy, and excellent service; maintain strong internal controls and operational procedures; monitor branch performance metrics and implement action plans to improve results; resolve complex customer issues promptly and professionally; oversee branch cash management and security procedures.
Compliance & Risk Management - Ensure compliance with all applicable federal and state banking regulations and internal policies; promote a strong culture of regulatory compliance and ethical conduct; support internal and external audits and regulatory examinations; ensure timely completion of required employee training.
REQUIRED COMPETENCIES To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability that is required.
Must be able to show patience, demonstrate composure and answer questions gracefully with frequent interruptions; must be able to resolve conflict with frustrated and emotional customers; review, analyze, remember and manipulate information; observe and interpret facial expressions and gestures; listen and communicate in a variety of formal and informal settings; read and enter data accurately into a computer; multi-task and prioritize competing deadlines
Must have detailed knowledge of banking products, services and procedures and must be willing to learn new things and to seek learning opportunities to improve job performance
Must display competencies in decision making, problem solving, strategic thinking, adaptability, customer orientation, interpersonal communication, professionalism and sales
Must meet standards of performance while demonstrating commitment to the job, consistency, reliability, initiative and personal accountability. Must be adaptable to change and open to receiving feedback
Must be able to operate office equipment, computer software, and online platforms efficiently and adapt easily to changes and updates
EDUCATION & EXPERIENCE
High School Diploma or equivalent; post-secondary education preferred
Five or more years of retail banking experience
Demonstrated success in customer relationship management and strong interpersonal communication skills
Knowledge of retail banking products, services, processes and the decision-making authority structure
Numbers & Facts
Location
Pomeroy, OH
Job Type
Full-time
Skills
Analysis Skillsunmatched
Banking Regulationsunmatched
Banking Servicesunmatched
Business Developmentunmatched
Cash Managementunmatched
Coachingunmatched
Communication Skillsunmatched
Community Bankingunmatched
Computer Softwareunmatched
Conflict Resolutionunmatched
Consumer Loansunmatched
Cross-Sellingunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Establish Prioritiesunmatched
Event Managementunmatched
External Auditunmatched
Federal Laws and Regulationsunmatched
High School Diplomaunmatched
Internal Auditunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Loansunmatched
Maintain Complianceunmatched
Multitaskingunmatched
Networking Eventsunmatched
Office Equipmentunmatched
Operational Supportunmatched
Operationsunmatched
Operations Processesunmatched
Performance Analysisunmatched
Performance Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Retail Bankingunmatched
Risk Managementunmatched
Salesunmatched
Sales Managementunmatched
Staff Trainingunmatched
State Laws and Regulationsunmatched
Strategic Planningunmatched
Team Buildingunmatched
Time Managementunmatched
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