Job Description
One Nevada Credit Union is seeking an experienced, member-focused Branch Manager to lead the daily operations of a retail branch while driving exceptional service, employee development, sales performance, and operational excellence. This role is responsible for managing branch staff, overseeing financial services and lending activities, supporting member technology needs, ensuring regulatory compliance, and promoting members' financial wellbeing through outstanding service and leadership.
The ideal candidate is a strong leader with banking or credit union experience, excellent coaching abilities, and a passion for helping both employees and members succeed.
What You'll Do
Leadership & Branch Operations
- Manage and oversee all daily branch operations.
- Lead, coach, develop, and motivate a team of Financial Service Representatives and Financial Service Associates.
- Conduct hiring, onboarding, performance evaluations, coaching, and disciplinary actions as needed.
- Create staff schedules, approve time-off requests, and monitor attendance records.
- Monitor branch productivity, service levels, sales performance, and operational goals.
- Conduct regular staff meetings and communicate organizational updates.
- Ensure compliance with internal controls, audits, security procedures, and safety standards.
- Monitor branch expenses and recommend operational improvements.
- Act as a liaison between members, staff, and senior management.
- Open and close the branch as required.
Member Service & Financial Guidance
- Promote member financial wellbeing through consultative service and problem resolution.
- Handle complex member concerns and ensure timely, professional resolutions.
- Review account requests, transaction exceptions, fee refunds, and overrides within authority limits.
- Support account maintenance, products, services, and lending activities.
- Assist members with loan applications and loan-related documentation.
- Maintain knowledge of lending regulations and credit union policies.
- Approve share-secured Visa and certificate loans within established limits.
- Promote ancillary products including debt cancellation, GAP coverage, and mechanical breakdown protection.
Technology & Digital Banking Support
- Assist members with digital banking access, password resets, account unlocks, MFA support, and device troubleshooting.
- Educate members on self-service and digital banking tools.
- Troubleshoot mobile and online banking issues.
- Support ATM operations and monitor equipment functionality.
- Escalate technical issues when necessary and provide guidance to branch staff.
Business Development & Sales
- Foster a sales-focused environment that supports branch and organizational goals.
- Coach staff on identifying member needs and recommending appropriate products and services.
- Monitor sales trends and branch performance metrics.
- Participate in community events, membership drives, on-site visits, and business development activities.
- Build strong member relationships to increase services per household and overall member engagement.
Requirements
Qualifications
Required
- High school diploma or GED.
- Minimum of 3 years of progressively responsible experience in a financial institution.
- Minimum of 2 years of management or leadership experience.
- Strong knowledge of retail banking or credit union operations.
- Excellent leadership, coaching, communication, and problem-solving skills.
- Ability to analyze trends, make decisions, and drive results.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
- Ability to obtain and maintain:
- Nevada Insurance License
- NMLS registration and licensing requirements
- Ability to pass a military base background check for access to Nellis Air Force Base.
Preferred
- Associate degree or higher.
- Previous credit union experience.
- Lending and consumer loan experience.
- Experience supporting digital banking platforms and member technology needs.
Skills & Competencies
- Leadership and employee development
- Branch operations management
- Sales coaching and relationship building
- Lending and financial services knowledge
- Regulatory compliance and risk management
- Cash handling and vault management
- Member service excellence
- Technical troubleshooting and digital banking support
- Strong organizational and analytical abilities
- Effective verbal and written communication
Why Join One Nevada Credit Union?
At One Nevada Credit Union, we are committed to improving the financial wellbeing of our members while creating a supportive and rewarding work environment for our employees. As a Branch Manager, you'll have the opportunity to lead a talented team, build meaningful member relationships, and make a direct impact on the success of your branch and community.
Apply today and help make a difference in the financial lives of our members.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Numbers & Facts
| Location | Reno, NV |
| Industry | Banking |
| Salary | $75,000–$90,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1950 |
| Website | https://www.onenevada.org |
About Company
Our Human Resources Team
Who wouldn’t want to work for one of the Best Places to Work in America? If you want to work with a team of skilled professionals who work together as a family of financial experts, we are the employer for you. We take the lead as both an employer and as a leader in financial services. We’re even the largest federally insured credit union in the state. We offer competitive salaries, comprehensive benefits and advancement potential in a positive, supportive and professional atmosphere. Our employees play a huge role in our continued success.
Volunteer Opportunities and Community Outreach
Employee Benefits
Holidays
12 paid holidays per year!
Medical and Dental Insurance
A comprehensive health, dental and vision care plan.
Flexible Spending Account
Employees may contribute, before taxes, to a flexible spending account. This account may be used for medical expenses throughout the year.
Employee Assistance Program (EAP) – The Life Connection Program
Work-Life Balance Programs to help you manage your business life and your personal life.
Back-Up Care
One Nevada partners with Care.com who offers employees a back-up care program which provides working parents with a safety net for those days when regular arrangements fall through as well as elder care and other valuable work/life balance oriented resources and solutions.
Special Discount Offers for Employees
As one of the Best Places to Work in America, One Nevada Credit Union offers great discounts from various companies as part of our employee discount program. We offer discounts on everything from pest control services to discount entry for several amusement parks. Visit our Discounts page to learn more.
Paid Time Off
Employees, both full and part-time, accrue time off benefits based upon service time after their first six months of employment.
401(k)
Employees may contribute, on a tax deferred basis, to their 401(k) retirement program. ONCU provides a generous matching contribution too.
Life Insurance
ONCU offers full-time employees life and Accidental Death and Dismemberment Insurance in the amount of twice their annual salary at no cost to the employee.
Disability Insurance
ONCU offers short and long term disability insurance at no cost to the employee.
Tuition Reimbursement
One Nevada Credit Union offers tuition reimbursement to qualified employees to help defer and/or assist with the expense of tuition costs for courses meeting requirements of certificate, undergraduate or graduate degree programs related to current performance or planned career development.
Training and Development
One Nevada is committed to ongoing training and development opportunities available to all employees. Programs include One Nevada’s uniquely designed Proactive Leadership, Success and Business Etiquette series along with many other courses and programs that greatly enhance employee skill sets and overall abilities.
Core Values
LEADERSHIP - We value leadership at all levels of the credit union.
INTEGRITY - We will conduct ourselves in a professional and ethical manner.
SERVICE - We will provide service that is second to none.
TEAMWORK - We value effective teamwork.
Workplace Awards
Skills
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