Branch Manager (San Francisco, CA)
- This role will oversee 2 San Francisco branches and will require their time to be split between both locations. This role requires a visible, hands on leader capable of balancing priorities and driving consistent results across both branches.
JOB SUMMARY
The Branch Manager is a highly motivated leader who is responsible for the daily operations of a full-service credit union branch, which includes administering all sales, service, and operational activities in accordance with the Credit Union's strategic objectives. The Branch Manager is primarily sales focused but is also responsible for staffing, safety and security, revenue generation, financial management, reporting and oversight, and compliance with all regulations. The Branch Manager leads the branch team to attract new business, implements strategies with the goal of growing the branch deposit and loan portfolio to increase branch revenue. In addition, the Branch Manager is responsible for the professional development of branch staff to include: coaching, guiding, training and motivating each team member. The Branch Manager serves as the member's primary point of contact and will take ownership of member issues - from start to finish. He/she is a keen problem solver who is comfortable taking the initiative to 'Do What's Right'. The Branch Manager will oversee operations in one or more branches depending on staffing size, financial budget and member activity. The Branch Manager works under the supervision of the Assistant Vice President Retail Banking, and performs other duties as directed.
Essential Functions:
- Service Excellence
- Lead a branch team dedicated to delivering exceptional service to members by embracing our values - Listen, Get Better, and Do What's Right.
- Exceed service goals for internal and external surveys, including social media posts and public scoring sites such as Yelp and Google Reviews.
- Ensure branch staff are trained and exceed service expectations.
- Ensuring exceptional member service by resolving issues quickly and building strong relationships.
- Operational Excellence
- Lead a branch team dedicated to operational excellence by ensuring staff are knowledgeable, engaged, trained, and focused on flawless execution.
- Monitoring branch activities to ensure they are aligned to meet credit union objectives and are compliant with established credit union policies and procedures.
- Ensure branch transactions and operations are error free 100% of the time.
- Ensure daily branch operations follow regulatory guidelines and successfully have a low-risk annual internal audit.
- Manage risk by export knowledge and complying with regulations and understanding policies and procedures.
- Analyze branch activities and recommend ways to increase operational efficiency and effectiveness.
- Ensure branch facilities and equipment are in good working order - no deferred maintenance.
- Grow the Credit Union
- Lead a branch team dedicated to growing the credit union by attracting and retaining members that are highly engaged with Provident and consider us their PFI (primary financial institution).
- Meet branch growth goals and objectives by executing branch-specific tactics to grow both loan and deposit portfolios.
- Responsible for tracking branch production, sales and increase memberships and branch profitability.
- Analyze and create financial reporting to increase efficiency and effectiveness in production.
- Champion effective branch business development efforts and ensure staff participation.
- Participating in Business Development; driving business into the branch and servicing the needs of the community.
- Increase Member Value
- Lead a branch team dedicated to increasing member value by understanding member preferences, delivering unparalleled convenience and member choice that is fast, flexible, and free of bureaucracy.
- Ensure staff understand our products and effectively demonstrate features and benefits.
- Understand promotions and provide each member with customized financial solutions.
- Empower branch staff to meet member needs without unnecessary approvals and escalations.
- Leverage "localness" by participating in local events (3-5 miles radius) such as community events, volunteer activities, and business network events.
- Participates in local community events, develops relationships with members and acts as a liaison between the credit union and the community.
- Team Development
- Hire, train, support, develop, motivate, and retain a highly skilled and effective branch team.
- Keep staff informed and up-to-date through daily huddles, weekly staff meetings, and regular communication.
- Hold employees accountable for their performance, and business decisions.
- Provide staff with career growth opportunities and build a strong succession plan.
- Manage staff schedules to meet branch model.
- Supervise branch staff, including coaching, and accountability to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
- Foster a positive work environment, ensure personnel issues are addressed and resolved.
- Financial Management
- Understand the branch profitability model and manage the branch balance sheet to increase branch revenue.
- Accomplish financial objectives by managing income and expenses within the approved budget.
- Monitor, generate branch reports , and data to identify emerging trends.
- Performs other duties as assigned.
- Excellent listening and speaking skills.
- Excellent written communication skills.
- Complete required BSA & OFAC training annually.
- Understand and adhere to BSA and OFAC policy and procedures.
QUALIFICATIONS
Education
College degree or equivalent work experience
Work Experience
3 to 5yrs of Financial services experience in banking or credit union
3 to 5yrs of management experience in a retail bank branch or two years in a management role with PCU.
Managing a sales and service team with proven results.
Experience with Real Estate and Consumer Loans.
Experience with business banking products and relationships.
Experience with cash handling/teller transactions/loan funding.
Knowledge, Skills and Abilities
Excellent listening and speaking skills.
Excellent presentation skills.
Self-driven with the ability to set and accomplish goals.
Strong Business Development experience.
Excellent written communication skills.
Computer literacy skills and proficient in Windows and Microsoft Office.
This position will require the successful candidate to work Saturdays.
Licenses and Certifications
Notary License: Notary license or ability to obtain within 120 Days
CUNA Certification: FiCEP Financial Counseling Certification within 120 Days
NMLS: National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008 pertain.
Medallion Stamp: Within 120 Days
Travel Details
Travel: Required to travel to other PCU locations outside of home branch.
Required to attend offsite training, meetings, or events.
Work Schedule Full-time
Occasionally work early or late hours, and extended weekend hours.
Benefits you will enjoy:
- Quality medical, dental and vision care coverage
- 401(k) retirement plan with up to 150% matching employer contributions
- Annual discretionary bonus
- Generous paid time off and paid holidays
- Flexible spending accounts
- Employee Referral Bonus
- Short and long-term disability coverage
- Life and AD&D insurance
- Provident membership
- Rate discount on home and auto loans
- Opportunity to use company owned condo in Maui and Lake Tahoe
Compensation:
Pay Grade is M1. This position is eligible for our twice-a-year discretionary bonus.
Targeted Pay: $44.71 - $58.17/ hour (Depending on experience)
Provident is an Equal Opportunity Employer
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