Overview
We are seeking a Customer Service & Warehouse Associate to deliver an outstanding customer experience while supporting warehouse and branch operations. In this role, you will assist customers with product selection and order processing, prepare and stage orders, manage inventory-related activities, and help maintain a safe, organized, and professional branch environment. This position requires strong communication skills, attention to detail, and the ability to balance customer service and warehouse responsibilities.
Responsibilities
Manage the complete customer experience, including product selection, order entry, order fulfillment, and customer pickup support. Safely pick, prepare, stage, and ship customer orders. Load customer vehicles in a safe and efficient manner. Identify opportunities to maximize sales and build customer loyalty.
Required Qualifications
Preferred Qualifications
- Communicate effectively with customers and team members via email, phone, and in person.
- Process customer backorders and stock incoming inventory.
- Support merchandising activities and showroom replenishment.
- Perform inventory counts and maintain accurate inventory records.
- Utilize multiple computer systems for customer-facing and warehouse-related activities.
- Maintain branch cleanliness, organization, and professional appearance standards.
- Follow all safety procedures, process standards, and personal protective equipment (PPE) requirements.
- Provide consistent, high-quality customer service across multiple service channels.
- Help identify customer needs and connect them with appropriate products and solutions.
- Customer service experience in a retail, distribution, warehouse, or branch environment.
- Ability to communicate effectively with different audiences in person, over the phone, and through email.
- Experience with order processing, order fulfillment, shipping, receiving, or inventory management.
- Basic computer skills and the ability to learn multiple business systems.
- Ability to safely lift, move, and handle products as part of daily warehouse operations.
- Strong attention to detail and commitment to workplace safety.
- Ability to work in a fast-paced environment while maintaining excellent customer service.
- Experience in warehouse, distribution, industrial supply, or inventory-focused environments.
- Product merchandising or showroom support experience.
- Inventory counting and stock replenishment experience.
- Demonstrated ability to identify sales opportunities and support customer retention