Branch Support Representative- Orange County

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more. 

THE OPPORTUNITY

Branch Support Representative represent our Bank to the community and make our customers feel welcome, assisting clients by providing a superior level of service with their financial transactions.  The Branch Support Representative is required to travel between temporary assignments at branch offices within a designated region. They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service.   Mileage will be paid for travel between assignments. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Process deposits, withdrawals, check cashing and other Bank transactions, including night depository and ATM.
• Answer questions and resolve problems for customers concerning all services provided by the Bank.
• Identify opportunities to cross-sell bank products and services and generate referrals to appropriate account managers.
• Review and verify daily reports assigned by Branch Management.
• Process all paperwork associated with transactions, including proper filing or discarding of sensitive information.
• Answer branch telephone calls and assist with customer requests or issues.
• Consistently maintain a balanced cash drawer.
• Adhere to Bank security policies and maintain confidentiality of Bank records and client information.
• Be willing to train in all areas of operations.
• Support, coach and train staff when appropriate.
• Be willing to train and learn in all aspects of new accounts.
• Assist Manager in reviewing regional certifications; regional audits and G.L. reviews
• Performs other duties and projects as assigned.

WHAT YOU’LL BRING

• 2 years of Teller experience is required
• New Accounts experience is preferred
• High School Diploma or equivalent is required
• Basic understanding of cash handling and basic knowledge of 10 key (or can learn) is required
• Ability to learn key branch systems; basic end-user knowledge of Word and Excel is required
• Detailed and accurate with ability to organize and prioritize; highly flexible style is required
• Ability to travel between branch locations; fluency in Spanish beneficial dependent on branch location but not required
• Ability to identify opportunities to refer new products and services to clients based on their financial goals; ability to service client needs to completion is required
• Responsive; establishes and maintains relationships internally and externally by understanding needs is required
• Engages others in a friendly and reliable manner; ability to write key information via email and communicate basic information via phone is required
• Stays current on all products and coming changes with ability to answer questions without all the information; ability to be comfortable and successful in multiple different environments is required
• Takes appropriate actions under guidance to actively problem solve and follow up across multiple concurrent tasks is required
• Accountable for handling appropriate level of risk and making decisions appropriate to level is required

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.