Broker Dealer Operations Administrator

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future."> Broker Dealer Operations Administrator-Horace Mann-Cherry Hill, NJ

Broker Dealer Operations Administrator

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.

Cherry Hill, NJ

Horace Mann

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

https://boards.greenhouse.io/horacemannservicecorporation

keywords: position summary,position details,broker-dealer operations,regulatory compliance & administration,customer & advisor support,process improvement & operational excellence,education,certification,skills,environment

Retirement

$21.44- $29.16/hr.

Overview:

BCG Securities, a subsidiary of Horace Mann is seeking a detail-oriented and customer-focused Broker Dealer Operations Administrator to join our Broker-Dealer Operations team. In this role, you'll play an integral part in supporting our registered representatives and ensuring operational excellence across account administration, asset movement, and regulatory compliance.

As a trusted operational partner, you'll help facilitate the onboarding of new clients, manage account maintenance activities, and collaborate with internal teams and our clearing firm to deliver a seamless advisor and client experience. If you thrive in a fast-paced, highly regulated environment and enjoy solving problems while supporting financial professionals, we'd love to hear from you.

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Responsibilities:

Broker-Dealer Operations

• Process operational requests including asset movements, account transfers, and account maintenance activities.
• Assist registered representatives with client onboarding, account setup, and operational support.
• Monitor pending requests, follow up on outstanding documentation, and escalate issues when appropriate.
• Partner with our clearing custodian to resolve account transfer and transaction-related inquiries.

Regulatory Compliance & Administration

• Ensure operational activities comply with FINRA, SEC, and company regulatory requirements.
• Support internal audits, reporting requirements, and recordkeeping obligations.
• Maintain accurate documentation and operational records in accordance with regulatory standards.
• Handle confidential client and company information with the highest level of professionalism and discretion.

Customer & Advisor Support

• Build strong working relationships with registered representatives by responding to operational inquiries and providing timely guidance.
• Deliver exceptional service by resolving operational issues efficiently and accurately.
• Communicate effectively with internal departments, business partners, and external vendors to facilitate timely resolution of requests.

Process Improvement & Operational Excellence

• Coordinate with department leadership to maintain efficient workflows and service levels.
• Identify opportunities to improve operational processes, increase accuracy, and enhance the advisor experience.
• Participate in special projects related to broker-dealer operations, regulatory initiatives, system enhancements, and business process improvements.
• Perform additional duties and responsibilities as assigned.

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Requirements:

Required

• Business degree or equivalent professional experience required.
• Must obtain FINRA Securities Industry Essentials (SIE) and Series 7 licenses within six months of hire.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to handle confidential information with discretion and professionalism.
• Ability to work independently while maintaining strong collaboration with team members.

Skills & Competencies

• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to operational accuracy.
• Strong analytical and problem-solving abilities.
• Ability to identify opportunities for continuous process improvement.
• Adaptability and ability to manage multiple projects simultaneously.

Additional Information

• Normal office environment - hybrid 3 days a week in office.
• Periodic travel may be required.

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