SUMMARY: The BSW Social Work Intern at the Eat Well Center is a paid part-time position available to a certain number of BSW students participating in accredited Social Work higher educational programs each semester. From Poverello’s perspective, this is a short-term job assigned to assist clients with accessing Poverello and community services. The BSW Social Work Intern is responsible for creating a welcoming environment in the Food Pantry, assisting clients in all aspects of food pick up, packing client food menu orders, and ensuring that clients are eligible for services.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.
- WOW Customers over the phone, online chat, or email.
- Ability to multi-task and adapt to changes quickly.
- Enthusiasm and a Be BOLD attitude with great customer service skills.
- A problem solver with keen attention to detail.
- A WORK Together approach with open communication, excellence in service, integrity, and accountability.
- Knows how to address customer concerns creatively and share feedback with other teammates.
- Build TRUST by working as a team member, as well as independently, with minimal supervision.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Packing groceries/orders in the food pantry.
- Assist client with menu selection.
- Take food order, assisting clients with selection of medical tailored menus.
- Maintain strict confidentiality in accordance with HIPAA regulations and TPC policy.
- Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties.
- Working closely with other departments as necessary to maintain client update.
- Ability to work quickly and effectively while maintaining a calm atmosphere.
- Must be willing to be of assistance to those in need.
- Organize and track all voucher receipts.
- Accurately completes data entry necessary.
- Assist with all grant requirements.
- Receive customers who arrive without appointments or walk-in.
- Schedule appointments, clients are placed on the call back list/client must be contacted before the end of the business day.
- Assist clients with SNAP applications.
- Refer clients for mental health, substance abuse, smoking cessation, and other services as needed.