Buick GMC Service Advisor

Build relationships. Earn trust. Drive results.

Join our team as a Service Advisor who puts customers first, confidently recommends needed services, and follows through from write-up to delivery. We're looking for someone who combines strong customer service and sales skills with a positive, team-focused attitude.

What You'll Do

• Welcome customers, listen to their concerns, review service history, and recommend needed maintenance.
• Clearly explain technician findings, repair options, value, and pricing, and confidently ask for the sale. Utilize technician inspections, photos, and videos to support personal conversations with customers.
• Set realistic expectations for cost and timing, provide proactive updates, and address concerns promptly.
• Follow up on unanswered or declined recommendations, answer questions, and handle objections respectfully.
• Prepare accurate estimates, obtain authorization before repairs or cost changes, and document approvals, declined work, and customer communication.
• Verify warranty coverage and follow manufacturer documentation and approval requirements.
• Work closely with Advisors, technicians, Parts, and support staff to coordinate repairs, help during busy periods, and deliver a smooth customer experience.
• Review completed repairs and charges at delivery and follow up to ensure satisfaction.
• Help achieve department goals for customer experience, hours sold, and profitability.

What We're Looking For

• Automotive experience is desired, especially in service advising, parts, or automotive customer service. Strong customer service and sales candidates are also encouraged to apply.
• Clear communication, organization, and consistent follow-through.
• Confidence recommending services while earning customer trust.
• A team player who shows respect, accepts coaching, and takes accountability.
• Ability to manage multiple priorities and learn new systems. CDK and Xtime experience is a plus.

What We Offer

• Medical, dental, vision, and life insurance options.
• 401(k) retirement plan with company match.
• Paid holidays, PTO accruing from day one, and Sundays off.
• Employee discounts on vehicles, parts, service, and body shop labor.
• Education and tuition reimbursement opportunities.
• Career development and a supportive culture guided by our five core values: Excellence, Standards, Loyalty/Trust, Engagement, and Balance.

Apply today to join Jerry Seiner Las Vegas Buick GMC and help us Make Friends to Last a Lifetime!