Builder Client Representative

·         Respond to customer inquiries, answer questions, and organize and schedule service appointments.

·         Resolve service problems by clarifying the customer’s complaint:determinethe cause of the problem, select and explain the best solution to solve the problem, andexpeditethe correction or adjustment to ensure satisfactory resolution.

·         Manage a large volume of customer communications through incoming calls, emails, and online.

·         Create location accounts for new starts and complete location andbill-toinformation.

·         Set upsoftware services.

·         Organize and schedule new construction installations and closings.

·         Process closing requests and complete serviceorders.

·         Assist Customer Service and Sales with incoming calls and emails.

·         Record in the software system customer interaction and document details of actions taken.

·         Perform a large number of service ordercompletions mainlythrough data entry.

·         Review customer accounts and records to answercustomers'questions.

·         Maintain customer accounts by checking and recording account information in software.

·         Explain services to customers.

·         Receive customer payments.

·         Upload and catalog documents,contracts,and service orders into customer accounts.

·         Communicate with customers to address issues/disputes from customers.

·         Respond to customer inquiries, answer questions, and organize and schedule service appointments.

·         Resolve service problems by clarifying the customer’s complaint:determinethe cause of the problem, select and explain the best solution to solve the problem, andexpeditethe correction or adjustment to ensure satisfactory resolution

Qualifications andskills

• Excellent phone interaction skills and active listening.

• Exceptional organizational skills, superbaccuracy,and attention to detail.

• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.

• Ability to collaborate with other departments to ensure customer satisfaction.

• Excellent keyboard and data entry skills.

• Strong problem-solving skills.

• Ability to learn customer service software.

• Positiveoutgoingteam player

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer