Burke - Sr Customer Svc Rep

Job Description:

The Senior Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. Acts as lead on various assigned projects and backs up Customer Service Supervisor.

Primary Duties:

Customer Service

• Notification/Resolution of order issues

• Receives and initiates customer complaints;

• Initiates tracking of missing or delayed shipments;

• Presents new product ideas to customers and has a high degree of product knowledge with the ability to answer questions and recommend current products;

Lead Activities

• Assists with the planning and implementation of new systems, policies, and procedures.

• Reconciles customer needs with schedule, and acts as back-up to Supervisor when problems exist

• Making sure all claims are getting filed whether a customer or a freight line

• Liaison for getting certificate of insurance and letter of guarantee's for customer

Watching MTO item closely

Order Entry

• Processes orders for products received by mail, FAX, or telephone from customer or company employee;

• Edits orders received for price and accuracy

• Confirms with customer - prices, shipping date, anticipated delay, and any additional information needed by customer, e-mail or telephone

• Works with shipping department to ensure delivery by specified dates

• Works with scheduling to ensure product gets scheduled

• Runs multiple reports for freight charges and pricing

• Works with deployment and outside DC's to ensure customers get product

Sales Support

• Coordinates samples and information with individual sales representatives;

• Acts as in-house liaison for sales reps and brokers;

Pricelist Support

• Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company's rights in and ownership of those trade secrets and confidential information.

• Performs other duties as assigned

• Required to contribute to harmony in the workplace

Qualifications:

• Must be proficient at using Excel and Word
• AS 400 experience is a plus
• Requires problem solving skills and the ability to communicate effectively on the

phone and in person

• Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and

accurately

• Must be able to deal appropriately with stressful situations and with different personalities
• Must be able to work with multiple open issues effectively and accurately
• Two or more years of customer service and telephone experience is preferred

Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety.

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.