Immediate need for a talented
Business Analyst 4. This is a
06+months contract opportunity with long-term potential and is located in
Plano, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-33128
Pay Range: $57.47 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Own the ratings & reviews strategy across retail and DTC channels.
- Translate large volumes of unstructured review and survey data into prioritized insights.
- Partner with Product Marketing, Customer Service, and Marketing teams to ensure VOC findings influence product improvements.
- Build and maintain a VOC reporting cadence, providing leadership with real-time brand sentiment.
- Identify and implement new listening tools and sentiment analysis methods.
- Drive ratings and reviews programs, partnering with stakeholders to achieve quantifiable review volume against KPIs.
- Track performance against competitors and flag emerging risks proactively.
- Champion a customer-centric mindset across the organization, coaching stakeholders on utilizing VOC data effectively.
Key Requirements and Technology Experience:- 3-5 years of experience in voice-of-customer, market research, customer insights, or ratings & reviews management, ideally within consumer electronics or appliances.
- Experience with ratings & reviews platforms (e.g., Bazaarvoice, PowerReviews, Yotpo) and/or text/sentiment analytics tools.
- Hands-on experience with Sprinklr (or comparable platforms like Medallia, Qualtrics, or Clarabridge).
- Strong analytical skills to synthesize large datasets into clear narratives for non-technical stakeholders.
- Proven track record of partnering across marketing, product, and CX functions to drive actionable insights.
- Excellent written and verbal communication skills, comfortable presenting to senior stakeholders.
- Proficiency with data visualization/reporting tools (e.g., Excel, Power BI, Tableau).
- Bachelor's degree in Marketing, Business, Data Analytics, or a related field, or equivalent practical experience.
- Experience in consumer electronics, appliances, or connected home/IoT product categories.
- Experience in a large, matrixed organization with multiple stakeholders.
- Prior contract or project-based work with quick ramp-up and impact.
Our client is a leading
Computers and Electronics Manufacturing Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#san