Business Analyst - Agentic AI & Automation Chat Customer Experience

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Role name: Business Analyst - Agentic AI & Automation Chat Customer Experience

Work Location: Stamford (onsite)

Duration: 12+ Months

Role and responsibilities:

"We are seeking a hands-on, analytically driven Product Owner to support the development and delivery of agentic AI capabilities within Digital Servicing and Customer Experience.

The ideal candidate combines strong product requirements expertise with the ability to use data to drive actionable business insights and leverage AI tools to develop practical automations.

This role requires someone who can independently move from identifying a business problem to defining product requirements, validating opportunities through data, and building AI-assisted solutions that accelerate execution.

Product Definition & Requirements

• Independently develop comprehensive Product Requirements Documents (PRDs).
• Translate business needs into customer journeys, functional requirements, user stories, and acceptance criteria.
• Define success metrics, business value, and dependencies for agentic AI use cases.
• Partner with engineering and architecture to support delivery.

Data Analysis & Business Insights

• Query, analyze, and interpret operational and customer interaction data.
• Identify customer experience friction, automation opportunities, and performance gaps.
• Quantify opportunities and develop actionable, evidence-based recommendations.
• Establish performance baselines and evaluate outcomes after implementation.

AI-Assisted Automation

• Use approved AI tools to generate, refine, debug, and test automation scripts.
• Develop practical workflows using Python, SQL, APIs, or similar technologies.
• Automate repetitive analysis, reporting, data preparation, or validation tasks.
• Build lightweight prototypes and reusable solutions to improve team efficiency.
• Validate AI-generated code and outputs for accuracy, security, and reliability.

Agentic AI Delivery

• Support product discovery and requirements for agentic customer experiences.
• Define integration, tool-execution, fallback, and human-handoff requirements.
• Collaborate on testing, evaluation, and optimization of agentic workflows.
• Translate pilot results and operational insights into product improvements.

Required Skills

• Proven experience writing complete, development-ready PRDs.
• Strong analytical and problem-solving skills with practical SQL proficiency.
• Demonstrated ability to turn data into product recommendations.
• Hands-on experience developing automations using AI-assisted coding tools.
• Working knowledge of scripting, APIs, and workflow automation.
• Experience working with engineering teams in Agile environments.
• Ability to work independently and communicate clearly with stakeholders.

Preferred Experience

• Conversational AI, LLMs, agentic AI, or intelligent automation.
• Digital customer experience or customer servicing platforms.
• Python, Power BI, or comparable analytical and automation tools.
• Agentic workflow orchestration and AI evaluation."

Why Work With Us?

We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?

Click Apply Now and let's make it happen.

Best regards,

Juan C. Matus

Sr. Customer Success Manager