Business Analyst

NLB Services

Atlanta, GA

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JOB DETAILS

SKILLS

Administrative Skills, Best Practices, Business Analysis, Business Processes, Communication Skills, Consulting, Customer Satisfaction, Documentation, ERP (Enterprise Resource Planning), Enterprise Applications, Organizational Skills, Problem Solving Skills, Procedure Development, Process Flow, Process Management, Release Management/Engineering, Sales Operations, Salesforce.com, Solution Sales, Testing

LOCATION

Atlanta, GA

POSTED

30+ days ago

5+ years as a BA/Admin/Consultant Experience with the Salesforce.com platform and able to speak toward design options and best practices Excellent at documenting requirements and ensuring stakeholders have signed off on all parts of the process Experience delivering Sales Operation solutions and custom quoting functionality including ERP integrations

Responsibilities:
This role within the Salesforce CoE will coordinate requirements gathering for two distinct orgs: Material Services & TechOps. You should be well-versed in Salesforce functions and comfortable facilitating conversations with non-technical teams with widely varied requirements and synthesizing those requirements into a comprehensive solution. You should be familiar with VersionOne or other similar tools for documenting epics/stories and be a master of documentation. You should also have a strong understanding of Salesforce.com including its security best practices and be able to advise on solution design with the Salesforce Developer and other COE team members. The Business Analyst is responsible for documentation of requirements as well as the final solution. The BA will also work with the business and coordinate with other COE team members to ensure proper testing takes place with stakeholder sign-off before deployment of the solution. You should be very comfortable making configuration changes following the Salesforce COE processes for release management in process builder/flows, lists, standard Salesforce reports, basic field changes and profile changes as needed. The BA will dotted-line report to the DMS Director of Enterprise Applications. Facilitates the implementation and support of Salesforce modules to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction. Designs, configures, and tests various Salesforce Modules Analyzes the current business processes and scenarios of the client and recommend/develop solutions to meet the clients need Carries out complex or Client assignments requiring the development of new or improved procedures Maintains a thorough knowledge of the organization and adheres to all organizational standards Able to effectively communicate with stakeholders of all levels of technical expertise (both business and other IT teams) Must be capable of working independently with confidence and not hesitate to reach out to other team members quickly with questions or recommendations of best options Unafraid of asking questions and making suggestions to ensure that the solution will delight users

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

About the Company

NLB Services

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