Business Analyst

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Business Analyst

Remote

Full-time

$90,000 - $115,000 USD

Description

Translate operational needs into data-backed requirements and process improvements across NOC, Field Ops, Engineering, and PMO. Build dashboards, model capacity, and partner with product to enhance our AWiPS platform-boosting our 96% first-time-right metric and overall SLA performance.

Key Responsibilities

Elicit and document requirements; groom backlogs with Product/Engineering

Build dashboards that track SLA, capacity, and cost; drive action with insights

Run root-cause and variance analyses; recommend process and policy changes

Support UAT, rollout communications, and training for AWiPS enhancements

Model demand and workforce capacity for multi-state deployments

Maintain SOPs, metrics dictionaries, and change-management artifacts

Requirements

Bachelor's in Business, IS, Engineering, or related field

3-5 yrs business analysis or ops analytics in telecom, utilities, or field services

Strong SQL and advanced Excel; experience with Power BI/Tableau

Comfort mapping processes (BPMN/SIPOC) and writing user stories/acceptance criteria

Familiarity with ITSM/Jira and KPI design (SLA, MTTR, truck-roll efficiency)

Excellent stakeholder facilitation and concise executive communication

Benefits & Perks

Remote-first culture with quarterly remote-work allowance

Medical, dental, vision + life insurance; 401(k) with 5% match

Education reimbursement and analytics certification support

25 days PTO + 10 paid holidays

Annual team summit at Boca Raton HQ

Apply for this Position

Position

Business Analyst

Location

Remote

Salary Range

$90,000 - $115,000 USD

Apply via Email

HR Contact

[email protected]

Questions?

For questions about this position or the application process, feel free to reach out to our HR team.

[email protected]

Equal Opportunity Employer

Amtec is committed to diversity and inclusion in the workplace.

Amtec

Connecting North America-one gigabit at a time.

Founded 1972 • 350+ employees

Services

• Network Construction
• Last-Mile Installation
• Managed Services
• Smart Home Solutions

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Contact

902 Clint Moore Rd #235

Boca Raton, FL 33487

(561) 999-9101

[email protected]

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