Job Description
Kforce has a client that is seeking a Business Analyst in Detroit, MI.
Summary:
We are seeking a detail-oriented and collaborative Business Analyst to lead end-to-end knowledge management efforts that ultimately power the AskGM chatbot. This includes partnership with COEs on strategic development, governance, and maintenance of our knowledge. This role is essential to ensuring AskGM delivers accurate, accessible, and high-quality information to users. The successful candidate will serve as the primary steward of knowledge content while building strong partnerships across their COEs.
Key Responsibilities:
- Author high-quality knowledge articles, procedures, and documentation in line with annual cycles, events and activities for respective COE(s)
- Enforce knowledge governance policies, including content approval workflows, timely review cycles, stakeholder alignment (e.g. PSC), version control standards and change management for all knowledge content
- Implement quality control processes for knowledge article creation, updates, and retirement
- Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational standards, including knowledge article retirement and archival processes
- Build and maintain strategic partnerships with Centers of Excellence across the organization and proactively coordinate with COE partners to ensure their specialized knowledge is accurately represented
- Serve as the primary liaison between technical teams and business stakeholders for knowledge-related initiatives
- Troubleshoot technical issues and be able to discern what is a knowledge gap vs a hallucination vs platform bug
- Stay current with ServiceNow updates and best practices for knowledge management
Requirements:
- Bachelor's degree preferred
- 3-5 years of experience in knowledge management, technical writing (being able to take content given by COEs - FAQs being able to translate but not writing code), or content strategy
- Strong understanding of content management systems and information architecture
- Familiarity with analytics tools for measuring content performance
- Proven track record of collaborating with cross-functional teams and subject matter experts
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Numbers & Facts
| Location | Detroit, MI (Remote) |
| Industry | Financial Services |
| Salary | $35–$38 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.
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