Sign upLog in
See more jobs

Business Analyst

Phoenix Business, Inc
  • Harrisburg, PA
  • Instant Apply
2 days ago

Job Description

Job Title: Business Analyst
Location: Harrisburg, PA 17110
Work Arrangement: Hybrid (Candidate must reside in Pennsylvania and work onsite 2 days per week)
Responsibilities
  • Manage multiple initiatives supporting OCYF IT systems and users.
  • Support Child Welfare Case Management (CW CM) implementation activities.
  • Gather, document, and validate business, functional, and user requirements.
  • Review user stories, functional specifications, and project deliverables.
  • Coordinate and perform User Acceptance Testing (UAT).
  • Track and manage system defects, change requests, and issue resolution.
  • Monitor project schedules, milestones, risks, and scope.
  • Provide status reporting to stakeholders and management.
  • Support data quality initiatives and compliance requirements.
  • Investigate and resolve business and application issues.
  • Facilitate meetings, workshops, and stakeholder discussions.
  • Create presentations, documentation, and communications.
  • Collaborate with county agencies, Client staff, vendors, and contractors.
  • Provide end-user support and business process guidance.
  • Utilize ServiceNow for incident and request management.
  • Support deployment, implementation, and post-production activities.
  • Travel as required.
Required Skills & Experience
Mandatory
  • 7+ years of Business Analyst experience.
  • 7+ years of experience developing business, functional, and user requirements for IT systems.
  • Strong understanding of Business Analysis methodologies, processes, and best practices.
  • Experience with Software Development Life Cycle (SDLC).
  • Experience supporting User Acceptance Testing (UAT).
  • Strong written and verbal communication skills.
  • Excellent stakeholder management and interpersonal skills.
  • Experience managing multiple projects and priorities.
  • Ability to work independently and within a team environment.
  • Fluent English communication skills.
Technical Skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Outlook
  • Team Foundation Server (TFS)
  • Microsoft Azure DevOps
  • Microsoft Test Manager (MTM)
  • ServiceNow
Preferred Skills
  • 2+ years of experience in Child Welfare, Human Services, or related government programs.
  • Experience with:
    • Child Welfare Information Systems (CWIS)
    • AFCARS reporting
    • Title IV-E programs
  • IIBA Certification (Highly Desired)
Must Have
  • 7+ Years Business Analysis
  • Requirements Gathering
  • SDLC
  • UAT
  • Stakeholder Management
  • ServiceNow
  • TFS / Azure DevOps
  • Strong Communication Skills
  • Pennsylvania Residency
  • Hybrid Onsite (2 Days/Week)

Numbers & Facts

LocationHarrisburg, PA

Skills

  • Acceptance Testingunmatched
  • Best Practicesunmatched
  • Bug Tracking/Defect Managementunmatched
  • Business Analysisunmatched
  • Business Developmentunmatched
  • Business Processesunmatched
  • Business Solutionsunmatched
  • Case Managementunmatched
  • Change Requests/Ordersunmatched
  • Child Protection/Welfareunmatched
  • Child Supportunmatched
  • Communication Skillsunmatched
  • Data Qualityunmatched
  • DevOpsunmatched
  • Documentationunmatched
  • E Programming Languageunmatched
  • English Languageunmatched
  • Functional Testingunmatched
  • Governmentunmatched
  • Help Deskunmatched
  • IT Requirementsunmatched
  • Incident Managementunmatched
  • Information Technology & Information Systemsunmatched
  • Interpersonal Skillsunmatched
  • Microsoft Access Databaseunmatched
  • Microsoft Excelunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Wordunmatched
  • Multitaskingunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Project Scheduleunmatched
  • Project Trackingunmatched
  • Project/Program Managementunmatched
  • Quality Assuranceunmatched
  • Regulatory Complianceunmatched
  • Reporting Skillsunmatched
  • Requirements Managementunmatched
  • ServiceNowunmatched
  • Software Development Lifecycle (SDLC)unmatched
  • Systems Administration/Managementunmatched
  • Team Foundation Server (TFS)unmatched
  • Technical Supportunmatched
  • Testingunmatched
  • Willing to Travelunmatched
  • Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder