Business Analyst

Hybrid: 2 days onsite a week

Job Overview

The Business Analyst will support the development, maintenance, and enhancement of existing IT systems while assisting with the transition to a new statewide Child Welfare Case Management (CW CM) system. This role will work closely with business stakeholders and subject matter experts to gather and document requirements, review system deliverables, coordinate user acceptance testing, and support ongoing system operations. The position will also help ensure system functionality, data quality, and compliance with applicable state and federal requirements.

Job Duties

• Plan, organize, prioritize, and manage multiple initiatives across project teams.

• Manage the submission and tracking of system defects, issues, and change requests for assigned system components.

• Coordinate project processes and timelines to meet program specifications and state and federal compliance requirements.

• Prepare and provide regular project status reports and progress updates.

• Coordinate data quality initiatives and address requirements identified by program offices and data quality plans.

• Review business requirements, user stories, and functional specifications for system development, enhancements, and configuration.

• Support user acceptance testing, system deployment, problem resolution, and end-user support activities.

• Ensure compliance with applicable project standards, procedures, and requirements.

• Monitor project schedules and scope, identify potential risks, and proactively address issues.

• Build and maintain relationships with stakeholders, business users, county agencies, and project team members.

• Provide operational and technical support for business applications, including investigating and resolving reported software and business process issues.

• Communicate with customers, software providers, hardware suppliers, and other stakeholders to support issue resolution.

• Conduct stakeholder meetings and follow-up sessions to gather detailed information about business processes and system requirements.

• Support data management initiatives and other activities related to the statewide case management system transition.

• Utilize project management, testing, documentation, and incident tracking tools, including Microsoft Office, Team Foundation Server (TFS), Microsoft Azure, Microsoft Test Manager (MTM), and ServiceNow.

• Lead and facilitate in-person and virtual meetings, workgroups, and presentations as assigned.

• Develop responses to public, media, stakeholder, and federal inquiries as needed.

• Collaborate effectively within a team environment.

• Travel as needed.

Required Skills & Experience

• 7 years of experience developing business, functional, and user requirements for IT systems.

• 7 years of knowledge of business analysis processes, principles, practices, and techniques.

• Excellent written and verbal communication skills.

• Fluency in English and the ability to communicate clearly over the phone.

Preferred Skills & Experience

• Experience performing similar work in the Child Welfare or other Human Services field.

• IIBA certification.