Business Analyst II

About The Role:

The Business Analyst will partner with Business Units to support technology projects that deliver business value and align with organizational objectives. The role is responsible for gathering and analyzing requirements, documenting current and future state processes, identifying improvement opportunities, and supporting solution delivery.

Experience working with Salesforce CRM is required, including requirements gathering, process analysis, testing, and supporting system enhancements.

Requirements:

• 1+ years of Business Analyst experience within an IT environment.
• Bachelor's degree in a relevant discipline or equivalent experience.
• Experience working with Salesforce CRM.
• Experience working in Agile environments using Scrum, Kanban, or similar methodologies.
• Strong stakeholder management, communication, and facilitation skills.
• Experience documenting business and functional requirements.
• Preferred Qualifications
• ISEB Business Analyst certification (or equivalent).
• Experience supporting Salesforce implementations or enhancement projects.
• must demonstrate hands-on experience working with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement.

Responsibilities:

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.
• Create user stories, acceptance criteria, process maps, and business documentation.
• Document and analyze current ("as-is") and future ("to-be") business processes.
• Identify process improvements, business gaps, and solution opportunities.
• Support Salesforce-related projects, enhancements, testing, and user acceptance activities.
• Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle.
• Support solution evaluation, testing, and implementation activities.

Key Skills & Competencies:

• Requirements Gathering & Analysis
• Salesforce CRM
• Agile Delivery (Scrum/Kanban)
• Business Process Mapping
• User Stories & Acceptance Criteria
• Stakeholder Management
• Workshop Facilitation
• Data Analysis & Data Flow Mapping
• UAT & Test Support
• Process Improvement
• SDLC Knowledge
• Strong Communication & Documentation Skills

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice