Job Description
Job Role: Business Analyst III
Location: Sunnyvale, CA (Hybrid- 3 days minimum)
Duration: 12 Months
RESPONSIBILITIES:
Location: Sunnyvale, CA (Hybrid- 3 days minimum)
Duration: 12 Months
RESPONSIBILITIES:
- Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes and similar related planning duties.
- Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.
- Resolve intake clarifications with program managers so requests keep moving and critical deadlines and SLAs are maintained.
- Validate data accuracy in the system of record across Anaplan and tracking logs, and reconcile discrepancies.
- Execute a prioritized automation roadmap set by client: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.
- Build, test and roll out individual automations and AI agents against defined workflows. Validate outputs before they go live, documenting solutions and process updates as needed.
- Monitor deployed automations for drift and failure. Identify where a workflow has stalled or an automation has degraded, remediate it, and escalate what you cannot fix.
- Proactively flag automation opportunities: surface processes that are manual, repetitive or inconsistent and propose how to streamline them.
- Document processes and automations as you build them, so the work is transferable and auditable.
- Prepare and deliver status updates on the automation roadmap to relevant team members and leads.
Minimum Qualifications:
- 5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these.
- Experience operating within enterprise planning or workforce management systems (Anaplan, or similar).
- Demonstrated experience building and deploying AI-driven automations in a business operations context.
- Experience translating a manual, documented process into a working automation, including testing and validation before rollout.
- Experience in process documentation and iterative process improvement, with strong attention to detail.
- Full proficiency in Excel or Google Sheets.
- Advanced Verbal and written communication skills, problem solving skills, and interpersonal skills
- Self-starter with experience navigating high levels of ambiguity and complexity; Strong ability to work independently in tactical and operational activities and prioritization of one s time
Preferred Qualifications:
- Experience with vendor or outsourced workforce operations across multiple partners and locations.
- Experience with various BPO commercial models including hourly/FTE, unit-based, output-based
- Knowledge of SQL, Tableau or similar data visualization applications.
- Experience working with global, distributed teams.
Must-Have Skills:
- Ability to handle ambiguity and develop context to find sustained solutions
- Workforce planning experience
- Hands-on experience with AI tools
Nice-to-Have Skills:
- Vendor operations or BPO experience
- Supply planning or demand planning background from tech companies
Numbers & Facts
| Location | Sunnyvale, CA |
| Industry | Other/Not Classified |
| Salary | $50–$60 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
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