Job Description
Our Client, a Banking company, is looking for a Business Analyst (Level I) for their Hialeah, FL location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients.
- Responsible for interfacing with med/high revenue clients.
- Provides technical systems and software support for modification, implementation, or conversion of business systems.
- Supports the process of translating business needs into formal Business Requirements deliverables.
- Acts as liaison between business unit and software, hardware developers, and vendors.
- Participates in design, development, and implementation of complex applications, or systems, often using new technologies.
- Serves as a fully seasoned, proficient technical resource.
- Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations.
Requirements:
- *Bilingual (Portuguese and English / Spanish a plus)
- 1-2 years Banking/Financial industry experience.
- 1+ years of experience working with customers.
- Oral & Written Communication
- Active Listening
- Time Management
- Critical Thinking
- Relationship Building
- Collaborating
- Quality Assurance
- Problem Solving
- Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Ability to conduct discussions with Clients in a confident manner.
- Intermediate ability in computer skills.
- Ability to navigate multiple computer systems while interacting with the customer.
- Routine accountability is for technical knowledge and capabilities.
- Typically as an individual contributor.
- IT degree preferred or substantially equivalent experience.
- Prefered 3 years minimum experience with technical support or banking services
- Speak and write fluently in English and Portuguese (Spanish a plus).
- Excellent communications skills, and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised.
- Candidate will be able to manage own time and know when to escalate.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Top 3 Must Have Skillsets Required:
- Fluent Portuguese
- Microsoft Office
- Strong attention to detail
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Hialeah, FL |
| Industry | Management Consulting Services |
| Salary | $32.06 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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