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Business Analyst (Level I)

ICONMA, LLC
  • Hialeah, FL
  • $32.06 Per Hour
  • Instant Apply
2 days ago

Job Description

Our Client, a Banking company, is looking for a Business Analyst (Level I) for their Hialeah, FL location.
 
Responsibilities:
  • CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients.
  • Responsible for interfacing with med/high revenue clients.
  • Provides technical systems and software support for modification, implementation, or conversion of business systems.
  • Supports the process of translating business needs into formal Business Requirements deliverables.
  • Acts as liaison between business unit and software, hardware developers, and vendors.
  • Participates in design, development, and implementation of complex applications, or systems, often using new technologies.
  • Serves as a fully seasoned, proficient technical resource.
  • Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations.
 
Requirements:
  • *Bilingual (Portuguese and English / Spanish a plus)
  • 1-2 years Banking/Financial industry experience.
  • 1+ years of experience working with customers.
  • Oral & Written Communication
  • Active Listening
  • Time Management
  • Critical Thinking
  • Relationship Building
  • Collaborating
  • Quality Assurance
  • Problem Solving
  • Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Ability to conduct discussions with Clients in a confident manner.
  • Intermediate ability in computer skills.
  • Ability to navigate multiple computer systems while interacting with the customer.
  • Routine accountability is for technical knowledge and capabilities.
  • Typically as an individual contributor.
  • IT degree preferred or substantially equivalent experience.
  • Prefered 3 years minimum experience with technical support or banking services
  • Speak and write fluently in English and Portuguese (Spanish a plus).
  • Excellent communications skills, and ability to present to an audience.
  • Ability to work under pressure in a team environment.
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
  • Self-motivated and able to work unsupervised.
  • Candidate will be able to manage own time and know when to escalate.
  • Comfortable receiving ongoing performance feedback and coaching.
  • Comfortable with ongoing change and learning new technology/processes.
  • Ability to analyze and resolve customer inquiries.
  • Ability to provide a positive customer experience through creative solutions.
  • Ability to engage with customers, begin a conversation, build rapport, and handle objections.
  • Top 3 Must Have Skillsets Required:
  • Fluent Portuguese
  • Microsoft Office
  • Strong attention to detail
 
Why Should You Apply?Why Should You Apply?

Numbers & Facts

LocationHialeah, FL
Salary$32.06 Per Hour

Skills

  • Analysis Skillsunmatched
  • Banking Servicesunmatched
  • Business Analysisunmatched
  • Business Processesunmatched
  • Business Solutionsunmatched
  • Coachingunmatched
  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Computer Systemsunmatched
  • Consultingunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • English Languageunmatched
  • Financeunmatched
  • Hardware Developmentunmatched
  • Health Planunmatched
  • Information Technology & Information Systemsunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Wordunmatched
  • Multilingualunmatched
  • Multitaskingunmatched
  • Portuguese Languageunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Quality Assuranceunmatched
  • Resolve Customer Issuesunmatched
  • Software Administrationunmatched
  • Software Developmentunmatched
  • Spanish Languageunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched

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