Business Analyst

Payrate: $42.00 - $42.75/hr.
 
Summary:
Candidate will be expected to execute the operational duties of a support to major accounts being a liaison between Sales, Demand Planning, and Supply Planning teams. This role involves providing prompt resolution to customer inquiries, as well as, assisting other team members to achieve high service levels, and other business goals.
 
Responsibilities:

• Order management including order processing, tracking, and reconciliation
• Generate multiple daily reports for select accounts
• Interact directly with customer service teams regarding order status and product availability
• Collect, document, and manage information logs for Home Appliance accounts
• Create Commercial Invoices
• Work with Call Center to ensure consumers are contacted to meet the SLA in place for rescheduling orders
• Process Upgrades for end of life models
• Must be able to work overtime if required

 
Necessary Skills:

• Competency in SAP systems and Microsoft Office
• Superior communication and organization skills
• Strong problem solving abilities
• Ability to interact with all levels of management
• Ability to meet deadlines in a fast-paced and demanding environment
• Ability to work well in a team and with demanding time frames
• Exceptional customer service background
• Supply chain knowledge
• Strong Excel skills a must
• Strong Powerpoint skills

 
Pay Transparency: The typical base pay for this role across the U.S. is: $42.00 - $42.75/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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