Business Analyst

Payrate: $39.00 - $39.36/hr.
 
Summary:
The Product Specialist, Smartphones owns the day-to-day product expertise for a portion of the Galaxy smartphone portfolio (e.g., Galaxy S, A, or Z series) and acts as the bridge between the product team and go-to-market execution. This person translates product specs, roadmap updates, and competitive positioning into materials and training that carriers, retail partners, and internal sales teams actually use. The role sits close to launches, so a large share of the work is cyclical and deadline-driven around announcement and release windows.
 
Key Responsibilities

• Build and maintain product training materials, battlecards, and FAQs for carrier/retail sales teams and internal stakeholders.
• Support product launches end-to-end: coordinate specs and messaging across product, marketing, and channel teams; manage launch timelines for specialist-owned deliverables.
• Track competitive device launches and feature changes, and summarize implications for pricing, positioning, and sales messaging.
• Partner with carrier account teams and retail partners to answer technical/product questions and resolve escalations that require product-level knowledge.
• Analyze device telemetry data—including app usage trends, screen-time distribution, feature engagement, and hardware/software interaction behaviors—to build insights ahd learnings that will shape our GTM strategies
• Synthesize finding from data into actionable insights and recommendations that feed product strategy, roadmap prioritization, and presenting them to product management and senior stakeholders.

• Advanced Excel & Sales Analytics:

• Expert in Excel (Pivot Tables, XLOOKUP, Power Query) for managing large sales, inventory, and activation datasets.
• Experience building automated performance dashboards and category health trackers

 

• Smartphone Portfolio & Competitive Intelligence:

• Experience in consumer tech, mobile hardware, or telecom channels.
• Skilled at tracking competitor pricing, specs, and market share.

 

• GTM Management:

• Build, update, and manage end-to-end GTM tracking tools capturing retail coverage, partner ranging status, and merchandising readiness across retail and carrier doors.
• Conduct thorough post-mortem reviews on previous device launches to document successes, channel friction points, and operational bottlenecks to guide future launch playbooks.
• rack and reconcile marketing spend, co-op investments, and commercial execution initiatives across each carrier, retail, and direct-to-consumer (D2C) channel.

 
Required Qualifications:

• Bachelor's degree or equivalent experience in business, marketing, engineering, or a related field.
• 2–5 years of experience in product marketing, product management, or sales enablement, ideally in consumer electronics or telecom.
• Strong working knowledge of smartphone hardware/software fundamentals (chipsets, displays, cameras, OS features) sufficient to explain trade-offs to non-technical audiences.
• Comfortable working against hard launch deadlines and coordinating across multiple teams (product, marketing, channel/carrier).
• Excellent written communication — this role produces a lot of training and briefing material that others rely on verbatim.
• Interest in smartphones and technology a plus

Top skills:

• Data Modeling
• Artificial Intelligence
• Process Improvement
• Korean

 
Pay Transparency: The typical base pay for this role across the U.S. is: $39.00 - $39.36/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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