Business Analyst

Title: Business Analyst
Duration: 11/09/2026 - Ongoing
Location: 1200 N. Telegraph Rd., Pontiac, MI 48341
Position: Hybrid

Job Description

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Centre teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

 

**** Mandatory Skills & Experience ****

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)

• Telecommunications Expense Management experience a plus

• MUST HAVE strong experience using M365 Productivity Suite

• MUST HAVE data analytics experience

• Experience with Contracts and Request for Proposals a plus

 

Experience

5+ years

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.