Business Analyst - Salesforce WFM

Job Title: Business Analyst with strong Salesforce WFM

Work Location & Reporting Address: St Louis, MO

Vendor Rate $65-70/hr

Contract duration: 6

Interview Process (Is face to face required?) Yes

Key Skills - Business Analyst with strong Salesforce WFM experience and proven expertise in technician scheduling, routing, and field operations applications.

Must Have Skills

Field workforce management (WFM) tool experience Hands-on experience with field dispatch workforce management tools such as Salesforce Field Service, Oracle Field Service (TOA), ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, route dispatch Eligible to workimization, appointment capacity management, or geofenced job execution

Candidate''s WFM experience must be field mobile workforce, not contact center agent scheduling.

Nice to have skills

Work directly with business stakeholders (not only within a BA team), with strong written and verbal communication skills up to VPlevel audiences.

Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership

Detailed Job Description

Field workforce management WFM tool experience Hands on experience with field dispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch Eligible to workimization, appointmentcapacity management, or geofenced job execution. Candidates WFM experience must be fieldmobile workforce, not contactcenteragent scheduling. Experience in environments where they had to investigate and define business needs from ambiguous or incomplete requests not just document requirements that were already defined by someone else. Work directly with business stakeholders not only within a BA team, with strong written and verbal communication skills up to VPlevel audiences. Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership

Minimum years of experience: 8-10 years

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