Business Analyst

JOB TITLE: Business Analyst
JOB LOCATION: Springfield, MA
WAGE RANGE*: 60 - 65/hr. - must be W2
JOB NUMBER: 37794930

REQUIRED EXPERIENCE:

• Experience supporting enterprise analytics, technology, governance, or portfolio reporting teams.
• Experience with Tableau, MicroStrategy, SQL, or comparable data and reporting tools.
• Experience supporting senior leadership reporting or executive communications.
• Experience working in Agile or product-oriented delivery environments.
• Ability to quickly learn internal systems, business processes, and stakeholder networks.
• Bachelor's degree in business, analytics, information systems, communications, or a related field.
• Training or certification in business analysis, change management, Agile delivery, project management, or data analytics is preferred.
• Relevant certifications, such as CBAP, CCBA, Prosci, PMP, Scrum, Tableau, or MicroStrategy, are a plus but not required.

JOB DESCRIPTION:

Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Guide and advise less-experienced Business Analysts. Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.

About This Role: The Business Analyst Consultant will support Enterprise Analytics delivery across recurring reporting, analytics products, stakeholder requests, and governance work. This role will provide hands-on business analysis, coordination, and reporting support across several workstreams.

The Consultant Will:

• Maintain delivery continuity across Enterprise Analytics workstreams.
• Gather and document business requirements for reporting, metrics, dashboards, and process improvements.
• Coordinate stakeholder requests, enhancement intake, validation, and delivery follow-up.
• Support recurring and ad hoc leadership reporting with clear, accurate, and timely outputs.
• Coordinate reporting cycles, including data and narrative inputs, quality checks, and delivery readiness.
• Support portfolio reporting, analytics requests, documentation, and operational improvements.
• Organize work, document decisions, and move requests from intake through delivery.

Core Responsibilities:

• Gather, clarify, and document business requirements, acceptance criteria, and process needs.
• Translate business needs into clear, actionable work for developers, analysts, and reporting partners.
• Coordinate with business stakeholders, analytics team members, product partners, and technical contributors.
• Manage reporting requests, dashboard enhancements, defects, decisions, and follow-up.
• Coordinate reporting calendars, data collection, validation, and delivery checkpoints.
• Prepare status updates, meeting notes, action items, process documents, and leadership-ready summaries.
• Track requirements, decisions, owners, risks, dependencies, and delivery status.
• Create clear operational documentation and support knowledge transfer.
• Support change management, communications, and adoption activities for new or updated analytics products and processes.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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