Business Analyst

Payrate: $57.00 - $59.00/hr
 
Summary:
The Supply Planning Enablement Analyst will support the Scaled Product Delivery (SPD) team across the Product Data Operations (PDO) Core and MSL portfolios to enable a complex global outsourced operation servicing Company’s product partners. This role serves two critical functions: execute the recurring workforce planning, Anaplan and budget-adjacent operational work that keeps the portfolio running, and automate it — building, testing and deploying AI-driven solutions that remove the manual steps from those same processes in partnership with SPD team.
 
Responsibilities:

• Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes and similar related planning duties.
• Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.
• Resolve intake clarifications with program managers so requests keep moving and critical deadlines and SLAs are maintained.
• Validate data accuracy in the system of record across Anaplan and tracking logs, and reconcile discrepancies. Execute a prioritized automation roadmap set by the company: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.
• Build, test and roll out individual automations and AI agents against defined workflows.
• Validate outputs before they go live, documenting solutions and process updates as needed.
• Monitor deployed automations for drift and failure. Identify where a workflow has stalled or an automation has degraded, remediate it, and escalate what you cannot fix.
• Proactively flag automation opportunities: surface processes that are manual, repetitive or inconsistent and propose how to streamline them.
• Document processes and automations as you build them, so the work is transferable and auditable.
• Prepare and deliver status updates on the automation roadmap to relevant team members and leads.

 Minimum qualifications:

• 5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these.
• Experience operating within enterprise planning or workforce management systems (Anaplan, or similar). Demonstrated experience building and deploying AI-driven automations in a business operations context.
• Experience translating a manual, documented process into a working automation, including testing and validation before rollout.
• Experience in process documentation and iterative process improvement, with strong attention to detail.
• Full proficiency in Excel or Google Sheets.
• Advanced Verbal and written communication skills, problem solving skills, and interpersonal skills
• Self-starter with experience navigating high levels of ambiguity and complexity;
• Strong ability to work independently in tactical and operational activities and prioritization of one’s time

 
Preferred qualifications:

• Prior experience working inside company's internal technical environment
• Experience with vendor or outsourced workforce operations across multiple partners and locations.
• Experience with various BPO commercial models including hourly/FTE, unit-based, output-based
• Knowledge of SQL, Tableau or similar data visualization applications.
• Experience working with global, distributed teams.

 
Must have skills:

• Ability to handle ambiguity and develop context to find sustained solutions
• Workforce planning experience
• Hands-on experience with AI tools

 
Nice to have skills:

• Vendor operations or BPO experience
• Supply planning or demand planning background from tech companies

 
Pay Transparency: The typical base pay for this role across the U.S. is: $57.00 - $59.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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