Business Analyst / Technical Analyst

Position Title: Business Analyst / Technical Analyst
Location: Charlotte, NC (Onsite)
Duration: Long Term Contract
Job description:
As a Business Analyst / Technical Analyst – Customer Ops & AI Ops, you will play a pivotal role in translating business requirements into technical solutions and ensuring seamless delivery of AI-powered initiatives. You will be responsible for gathering, analyzing, and documenting requirements, acting as a liaison between stakeholders, supporting solution design, contributing to Python-based integrations, and driving continuous improvement in AI Ops workflows.
Basic Qualifications:

• 7 years of experience in business analysis and/or technical analysis roles.
• Proven track record of delivering complex AI, cloud, or digital transformation projects in Customer Ops or AI Ops contexts.

• Strong working knowledge of Google Cloud Platform (GCP) services including Cloud Run, Cloud Scheduler, and Secrets Manager.
• Hands-on familiarity with Google GECX Platform and DialogFlow AI solutions.
• Proficiency in Python and experience with API frameworks such as FastAPI and Flask.
• Exceptional communication and stakeholder management skills.

• Practical understanding of Agentic AI and Conversational AI technologies.
• Ability to analyze, document, and validate AI-driven solutions.

• Gathering, analyzing, and documenting detailed business and technical requirements for Customer Ops and AI Ops projects.
• Acting as a key liaison between business stakeholders and technical teams.
• Supporting the design, configuration, and testing of solutions built on Google GECX Platform and Google Cloud Platform (GCP).
• Contributing to the development and validation of Python-based integrations and APIs.
• Driving continuous improvement by analyzing operational data and recommending AI-driven solutions.