Business Analyst

Job Description

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications.

BSA duties may include data analysis, writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience

• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus
• Webex Calling Platform or Telecommunications Expense Management experience a plus
• Experience with Service Now Integrations (Asset Management, Inventory Management, CMDB discovery) a plus

Environment

Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours.

Key Platforms and Products include: Service Now, Webex Calling, Microsoft 365, Clarity, Imagicle, OKTA