Job Description
- 5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
- Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
- Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
- Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
- Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
- Ability to communicate with both technical teams and business stakeholders.
- Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
- Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).
Numbers & Facts
| Location | Atlanta, GA (Remote) |
Skills
Agile Programming Methodologiesunmatched
Backlog Prioritizationunmatched
Business Analysisunmatched
Case Managementunmatched
Communication Skillsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Documentationunmatched
Governmentunmatched
Medicaidunmatched
Power BIunmatched
Public Healthunmatched
SNAPunmatched
Scrum Project Management and Software Developmentunmatched
Sprint Planningunmatched
Unified Modeling Language (UML)unmatched
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