Business Application Analyst

Position Title: Business Application Analyst Overview of Job Responsibilities The Business Application Analyst may serve as a primary analyst across ancillary, ambulatory, patient access, revenue cycle, accounting, HR, and materials management functions, dealing with workflow analysis and redesign, end user support, implementation activity, upgrade and testing efforts, and overall system proficiency. The role also supports evaluation, implementation, and adoption of emerging technologies, including artificial intelligence (AI) capabilities embedded within EHR platforms or offered through other vendor solutions. Education College degree in Business Administration, Computer Information Systems, Information Management, or BSN degree with three (3) years experience; or a minimum five (5) years experience in an information technology role supporting hospital business operations or other healthcare revenue systems in lieu of degree. Experience The Business Application Analyst position requires a minimum of three (3) years experience supporting healthcare business applications, including but not limited to: Acute, ancillary, ambulatory, and physician office systems Patient access, scheduling, revenue cycle, financial, HR, materials management and operational workflows This position requires a technically oriented individual with operational, and business process experience, strong analytical and problem-solving skills, and the ability to adapt across functional domains. The individual must demonstrate an aptitude to learn and work with evolving healthcare technologies, including EHR software enhancements, AI-enabled functionality, and vendor-based solutions, while maintaining a practical, workflow-driven approach. Working knowledge and experience with the following is preferred: Enterprise EHR systems such as MEDITECH (5.6, 6.x, or Expanse) or comparable platforms supporting business workflows. Principal Accountabilities Serve as an analyst and functional owner for assigned business application areas while maintaining the ability to float across domains based on organizational priorities. Gather, analyze, and document business needs, including current-state workflows, future-state requirements, risks, and dependencies. Translate business requirements into functional specifications, system design recommendations, and workflow solutions. Suggest design changes to IT systems and processes to improve effectiveness, efficiency, usability, and end-user adoption. Act as a liaison between users, business stakeholders, Information Systems, and vendors, ensuring clear communication and alignment throughout project lifecycles. Participate in the evaluation, selection, implementation, and adoption of EHR enhancements, vendor solutions, and AI-enabled capabilities, ensuring alignment with organizational workflows and priorities. Provide lightweight project ownership and coordination, including task tracking, milestone management, issue escalation, dependency coordination, and vendor follow-up. Prepare and provide communications to project teams, departments, and leadership regarding planning, timelines, system updates, risks, and issue status. Participate in system build, configuration, QA testing, validation, and user acceptance testing prior to implementation. Participate in all aspects of system support, including troubleshooting, issue resolution, software maintenance, and enhancements. Provide support to users during scheduled and unscheduled downtime periods. Develop and maintain documentation and training materials, including workflow guides, system instructions, release impacts, and change communications. Create and maintain system, operational, and project documentation, including process changes, design decisions, risks, actions, and resolutions. Research and apply industry and vendor best practices related to healthcare systems, interoperability, automation, and AI-enabled functionality. Handle confidential information with a high degree of integrity. Manage multiple priorities and high-impact initiatives simultaneously. Perform other duties as assigned. Continually strive for excellence. Actively participate in educational opportunities Actively participate in educational opportunities related to healthcare systems, emerging technologies, and AI-enabled functionality. Participate in internal and external training programs to remain current on industry trends, regulatory requirements, and applicable skills. Monitor vendor roadmaps, release notes, and industry resources when identifying enhancement or optimization opportunities. Represent the organization in peer groups, vendor forums, and regional meetings. Share knowledge gained from educational sessions with IS staff and end users. Continually expand cross-functional knowledge across business systems. Exemplify Lake Regional Values and understand and follow all Lake Regional Health System and departmental policies and procedures Attendance at department meetings and other in-services/seminars as appropriate Compliance with LRHS safety rules Maintaining a professional appearance and comply with organizational and departmental dress code Protecting confidential information Communicating system downtime or failures to impacted departments Compliance with organizational and department policies Working Conditions Provide on-call and backup support for other team members, addressing and communicating problems and resolutions. Ability to work extended or irregular hours as required to support system upgrades, implementations, or critical issues. Light lifting may be required. An annual influenza vaccination is required.