Business Applications Engineer

Tosoh Quartz is a global leader in high-precision silica glass products, where innovation and quality drive our success in the semiconductor industry. As part of the diversified Tosoh Corporation family, our teams in the US and the UK collaborate across continents to deliver cutting-edge semiconductor industry solutions through advanced engineering and a commitment to continuous improvement. With over 300 dedicated employees and a reputation for excellence, we offer a dynamic environment focused on developing new products, fostering professional growth, and shaping the future of technology.

Position Summary

The Business Application Engineer designs, configures, integrates, supports, and continuously improves TQI's enterprise business applications. The role focuses on translating business requirements into reliable, secure, and maintainable application solutions across ERP, manufacturing, quality, document management, reporting, workflow, and related platforms, with particular emphasis on IFS Cloud and its connected systems.

This position combines hands-on application engineering with business analysis, solution design, integration support, data troubleshooting, release management, documentation, and Tier-2/Tier-3 problem resolution. The engineer works closely with IT and business teams to improve process consistency, data quality, user experience, system reliability, and operational visibility while balancing immediate business needs with security, governance, scalability, supportability, and total cost of ownership.

Key Responsibilities

• Own and maintain the design, configuration standards, roadmap, documentation, and lifecycle strategy for assigned business applications, ensuring solutions are secure, reliable, cost-effective, supportable, and aligned with business priorities.
• Configure, extend, test, deploy, and support IFS Cloud functionality across relevant business areas, using standard capabilities wherever practical and controlled customization when justified.
• Analyze business processes and requirements; create solution designs, functional specifications, technical requirements, process flows, acceptance criteria, and implementation plans.
• Develop and support integrations among IFS Cloud, MES, document management, data platforms, manufacturing systems, vendor applications, and other enterprise services using APIs, messaging, file exchange, and scheduled interfaces.
• Develop and maintain application workflows, events, notifications, reports, dashboards, data extracts, queries, and automation that improve operational efficiency and decision-making.
• Use SQL, APIs, scripting, low-code tools, and approved development frameworks to troubleshoot data issues, automate repeatable work, and deliver maintainable application enhancements.
• Support application security through role design, least-privilege access, segregation-of-duties considerations, service-account controls, auditability, and timely access changes.
• Plan and execute application upgrades, service updates, patches, configuration changes, and releases with documented risk assessment, testing, approval, deployment, rollback, and post-implementation validation.
• Create and maintain test plans, regression suites, validation evidence, defect records, release notes, and user-acceptance testing coordination for business-critical changes.
• Monitor application health, interfaces, scheduled jobs, data synchronization, error queues, performance, and capacity; address recurring issues through root-cause analysis and preventive controls.
• Serve as an escalation point for complex incidents involving application behavior, configuration, data, reporting, integrations, workflow, security, and vendor-supported components.
• Maintain application inventories, configuration records, interface catalogs, data flows, technical diagrams, runbooks, recovery procedures, support documentation, and knowledge articles.
• Partner with Infrastructure, Cybersecurity, Data and Analytics, ERP, MES, Engineering, Manufacturing, Quality, HR, Finance, and external providers to deliver coordinated solutions and measurable business outcomes.
• Protect data confidentiality, integrity, availability, traceability, and recoverability in accordance with TQI policy, customer requirements, audit expectations, and applicable controls.
• Guide vendors and consultants, review proposed designs and statements of work, validate deliverables, manage technical dependencies, and ensure solutions meet TQI standards for security, support, cost, and maintainability.
• Train and support business users, process owners, analysts, and IT staff through clear documentation, demonstrations, knowledge transfer, and role-appropriate guidance.
• Lead assigned initiatives from discovery through design, build, testing, deployment, adoption, stabilization, and transition to support while communicating status, risks, decisions, and outcomes.
• Identify opportunities to simplify processes, reduce manual entry, improve first-pass data quality, strengthen controls, increase reporting transparency, and reduce application support effort.

Required Qualifications

• Bachelor's degree in computer science, Information Systems, Engineering, Business Information Systems, or a related discipline, or equivalent relevant experience.
• 3+ years of progressive experience in enterprise applications, ERP systems, application development, systems analysis, integration engineering, or a closely related field.
• Hands-on experience configuring, supporting, enhancing, or integrating a production ERP or other business-critical enterprise application.
• Strong experience with requirements analysis, process mapping, solution design, testing, release management, incident resolution, and technical documentation.
• Working knowledge of SQL, relational databases, APIs, web services, data exchange, and application integration patterns.
• Experience developing reports, dashboards, workflows, queries, automations, or low-code solutions that support business operations.
• Demonstrated ability to troubleshoot complex application, data, interface, security, and performance issues across integrated systems.
• Experience coordinating cross-functional delivery with business process owners, technical teams, vendors, consultants, and support providers.
• Ability to explain technical issues, options, risks, and recommendations clearly to business users, technical teams, leaders, auditors, and external partners.

• Experience with IFS Cloud or another enterprise ERP platform supporting manufacturing, supply chain, finance, quality, maintenance, projects, or human resources.
• Experience with IFS configuration, reporting, workflows, events, permissions, APIs, integrations, data migration, service updates, or application lifecycle management.
• Experience integrating ERP with MES, product lifecycle, document management, warehouse, quality, data, or manufacturing systems in a hybrid environment.
• Experience with Microsoft Power Platform, Power BI, Azure integration services, Azure DevOps, Git, or comparable development and automation platforms.
• Experience with enterprise document management, records governance, metadata, retention, controlled documents, or engineering-document workflows.
• Knowledge of manufacturing operations, inventory, procurement, order management, costing, quality, traceability, and shop-floor business processes.
• Experience supporting validated, regulated, customer-controlled, or audit-sensitive business processes and maintaining appropriate testing evidence.
• Relevant certifications in IFS, Microsoft Power Platform, Azure, business analysis, integration, IT service management, or project delivery are preferred.

Why You'll Love Working at Tosoh Quartz

• Located in the beautiful Pacific Northwest, Tosoh Quartz offers a comprehensive benefits package designed to support your health, financial well ‑ being, and long ‑ term growth, including:
• Comprehensive health and wellness benefits
• $500 annual wellness reimbursement
• 401(k) with Company match
• Generous PTO accrual and 10 paid holidays
• Tuition reimbursement
• Dependent scholarship and education assistance
• Columbia Sportswear Employee Store access
• Additional perks that make Tosoh Quartz a great place to build your career

Please note: All applicants who receive a conditional offer of employment will be required to successfully complete pre-employment drug and background screenings.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.