Business Apps Analyst I

IT Services

Full Time

Day Shift

8:00 - 5:00

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the regions third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state's first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer's care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Participates in analysis, design, programming, testing, documentation, implementation and auditing of multiple comprehensive Hospital Information Systems including the Electronic Health Record (EHR) and in support of revenue cycle, financial, accounting, human resources and supply chain operations (ERP). Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as liaison between business units and IS technology teams as well as assists with end user education and training deployment.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: 5 Years of experience in a related business services area, considered super user in area of expertise with relevant IT experience

Substitutable Education & Experience: 5 Years of experience can be substituted for the following:

Associates Degree in Computer Science, Management Science, Business Administration, or related field, with 3 years of experience in related business systems area;

Bachelors Degree in Computer Science, Management Science, Business Administration, Health Information Management, or related field and 1 year of experience in field or related business system area (patient access, revenue cycle, financial, accounting, human resources and supply chain);

Completion of approved training or apprenticeship program.

Required Certifications/Licensure: Willing to obtain certification in Health IT Workforce Training (HIT) program within 6 months of position;

Must be willing to obtain vendor and/or technical EHR certification.

Required Training: Excellent analytical and problem solving skills

Essential Functions

• Provides technical and application support to IS staff and end-users for Business System related issues.

• Provides application support by identification and resolution of system problems, providing in-service training as required.

• Develops documentation to support system implementations, program modifications and customizations including development of manuals, in-house diagrams and process flow charts according to department standards. Translates technical requirements and procedures into well-implemented business solutions.

• Develops/Updates programs conforming to established internal or vendor recommended programming standards.

• Utilizes in-depth understanding and knowledge of workflows, policies, and procedures, business processes, regulatory requirements and best practices to :

• Analyze existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.

• Analyze trade offs between usability and performance needs.

• Resolve problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.

• Design, redesign and analyze processes and apply knowledge to build software application.

• Contribute to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes. Performs unit, system and integrated testing tasks.

• Collaborates with end users, business areas, IT, vendors and leadership to elicit, analyze, communicate, and validate system processes. Team participant and contributor.

• Serves as project champion to promote the integration of technology into the clinical setting.

• Works with trainers to develop tools and resources specific to the application. Contributors and testers.

• Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy to ensure effective implementation.

• Prepares and presents to different groups in an effective manner appropriate for the audience. Contributes to preparation of materials.

• Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.

• Assists in software selection and evaluates emerging technologies staying abreast of best practices.

• Coordinates system acquisition and implementation of assigned applications, including hardware and software.

Duties & Responsibilities

• Manages system set up and implementation.
• Monitors system performance.
• Participates in the planning and preparation of go-live implementation as well as projects, updates, patches, and other routine maintenance. Participates and implements.
• Provides ongoing user support and training, when applicable, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve patient care and related efficiencies.
• Identifies reports and develops report specifications for report writers to meet the needs of the application user.
• Documents support calls and ongoing issue management.
• Communicates with vendors as needed for system performance problems and questions. Basic communication and problem identification.
• Participates in short, medium and long range system planning.
• Initiates and/or maintains project plan documentation.
• Attends continuing education courses, seminars and conferences to keep abreast of Information Technology developments.
• Participates in the development and management of Policies & Procedures, including contingency plans related to HR/Financial Systems implementation and use.
• Follows "Service Excellence" guidelines.
• Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance - equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer

It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.