Business Assistant

Overview:

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills.

Responsibilities:

• Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries.
• Ensure a positive patient experience by providing exceptional customer service.
• Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time.
• Confirm upcoming appointments and follow up on missed appointments.
• Verify and process dental insurance information for patients.
• Assist patients in understanding their insurance coverage and financial responsibilities.
• Process patient payments, including copayments, deductibles, and outstanding balances.
• Provide accurate financial estimates for treatment plans.
• Maintain accurate patient records, ensuring completeness and compliance with privacy regulations.
• Manage and update patient demographic information.
• Manage the reception area, ensuring cleanliness and a welcoming atmosphere.
• Oversee the ordering and stocking of office supplies.
• Serve as a liaison between patients, dental providers, and other team members.
• Communicate treatment plans, financial information, and post-operative care instructions to patients.
• Assist with dental billing procedures, including accurate coding and submission of claims.
• Work collaboratively with the billing department to resolve any billing discrepancies.
• Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care.
• Participate in team meetings and contribute to office-wide initiatives.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Previous experience in a dental office is preferred.
• Proficiency in office software (Microsoft Office, dental practice management software, etc.).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with patients and team members.
• Strong customer service skills with a focus on creating a positive patient experience.
• Exceptional attention to detail, particularly in managing patient records and financial transactions.
• Ability to adapt to a fast-paced and dynamic work environment.
• Ability to work collaboratively.
• Willingness to take on varied responsibilities to support the success of the dental office.

Benefits:

Paid time off
Paid Holidays
Medical insurance
FSA and HAS
Vision Insurance
401k
Voluntary Life/AD&D insurance
Short term disability
Long term disability
Accident Insurance
Critical Illness
Dependent care FSA
Commuter Benefits
Employee Assistance program
Perks and discounts through ADP & Benefits hub
Pet insurance