Business Associate – Ambulatory Surgery Center (ASC)

Position Title: Business Associate
Department: Administration / Operations
Reports To: ASC Administrator / Director

Position Summary

The Business Associate is responsible for supporting the daily administrative, operational, financial, and regulatory functions of the Ambulatory Surgery Center (ASC). This position serves as a key liaison between clinical staff, physicians, patients, vendors, and corporate departments to ensure efficient operations, exceptional patient service, regulatory compliance, and achievement of organizational goals. The Business Associate assists with business office functions, revenue cycle oversight, physician relations, quality initiatives, staffing coordination, and operational performance improvement.

Essential Duties and Responsibilities

Operations Management

• Assist in the coordination and oversight of daily ASC operations.
• Monitor schedules, staffing levels, patient flow, and resource utilization to maximize efficiency.
• Support implementation of operational initiatives designed to improve productivity and patient satisfaction.
• Collaborate with clinical leadership to identify and resolve operational challenges.
• Participate in facility readiness activities for accreditation, regulatory surveys, and inspections.

Business Office & Revenue Cycle Support

• Monitor key revenue cycle metrics including charge capture, claim submission, denials, collections, and accounts receivable.
• Assist with identifying billing, coding, and reimbursement opportunities and concerns.
• Collaborate with billing, coding, and authorization teams to improve financial performance.
• Review operational reports and provide recommendations for process improvements.
• Support tracking and reporting of key performance indicators (KPIs).

Compliance & Regulatory Oversight

• Maintain knowledge of CMS, AAAHC, Joint Commission, OSHA, HIPAA, and state regulatory requirements.
• Assist with policy and procedure development, review, and implementation.
• Support quality assurance, risk management, infection prevention, and patient safety initiatives.
• Participate in audits, compliance monitoring, and corrective action plans as needed.
• Ensure confidentiality and security of patient and organizational information.

Physician & Vendor Relations

• Serve as a professional liaison between physicians, staff, vendors, and leadership.
• Coordinate physician onboarding and operational support as needed.
• Assist with vendor management, supply coordination, and service agreements.
• Foster positive relationships that support ASC growth and physician satisfaction.

Financial & Administrative Support

• Assist with budget monitoring and expense management.
• Review operational data and prepare reports for leadership meetings.
• Support inventory management and cost containment initiatives.
• Coordinate meetings, maintain records, and prepare correspondence and presentations.
• Assist with special projects and strategic initiatives.

Patient Experience

• Promote exceptional customer service for patients, families, physicians, and staff.
• Address patient concerns and assist with service recovery efforts when appropriate.
• Support initiatives aimed at improving patient satisfaction scores and overall patient experience.

Qualifications

Education

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Finance, Healthcare Management, or related field preferred.

Experience

• Minimum of 2 years of healthcare, ambulatory surgery center, medical practice, hospital, or healthcare administration experience preferred.
• Experience with healthcare operations, revenue cycle management, compliance, or quality programs preferred.
• Knowledge of medical terminology, insurance processes, and healthcare regulations preferred.

Skills and Competencies

• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to analyze data and identify trends.
• Proficiency in Microsoft Office Suite, including Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Professional demeanor and ability to work collaboratively with multidisciplinary teams.

Physical Requirements

• Ability to sit, stand, walk, bend, and lift up to 25 pounds as needed.
• Ability to work in a healthcare environment with frequent interaction among patients, physicians, and staff.

Performance Expectations

• Maintain compliance with all regulatory and organizational requirements.
• Demonstrate professionalism, accountability, and teamwork.
• Contribute to operational efficiency, financial performance, and patient satisfaction goals.
• Support the ASC's mission, vision, and commitment to high-quality patient care.

Typical ASC Focus Areas: Operations • Revenue Cycle • Compliance • Quality Improvement • Physician Relations • Patient Satisfaction • Business Office Functions • Strategic Growth Initiatives.