Business Banking Centralized Team Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Small Business Centralized Sales is a telephone based channel with two locations, Tampa, FL and Pasadena, CA. This channel is primarily responsible for providing financial products solutions to small businesses with annual revenues up to $1 million. With over 125 Centralized Small Business Bankers in our team, SBCS assists small business customers across the entire Bank of America footprint.

Responsibilities:

• Monitors calls focusing on coaching performance development, product knowledge, professionalism, and sales skills.
• Coaches, trains and develops associates with a focus on improving associate ability to assess client needs and recommend appropriate product solutions while driving breakthrough client delight.
• Delivers performance reviews to assess strengths and development needs while providing real time feedback and opportunities for growth.
• Ensures complete and efficient customer interactions.
• May participate in data collection and simple analysis.
• Identifies process improvement opportunities
• Partners with other lines of business to optimize growth

Skills:

• Customer and Client Focus
• Oral Communications
• Performance Management
• Influence
• Issue Management
• Risk Management
• Talent Development
• Written Communications
• Coaching
• Drives Engagement
• Recruiting
• Workforce Analytics

Required Qualifications:

• Customer and associate focused and have the ability to motivate and create enthusiasm
• Strong interpersonal and communications skills
• Team player who is self-motivated, has a sense of urgency, looks for process improvements and has strong organizational skills
• 3-5 years experience of Small Business B2B sales experience in a leadership position and/or consistently exhibited high performance against goals in a Small Business sales position
• Ability to work effectively in a fast-paced environment with aggressive goals
• Significant experience with general Small Business Banking products and clients

Desired Qualifications:

• 3-5 years experience sales experience with Small Business Banking clients and products
• Significant and consistent success exceeding goals in a call center sales environment
• General knowledge of Small Business products including Merchant services, deposits, Card, and online self service capabilities

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40