Business Coordinator II

Branch Operations Coordinator
Germantown, WI
Pay: 30.00/hr, W 2
Working Hours: 7:30am-4:00 Monday-Friday
Short term assignment potential for extension
Experience in service max a bonus
ONSITE 

Summary:

• Working Hours: 7:30am-4:00pm, Monday-Friday
• Duration: Short term assignment with potential for extension

Responsibilities:

• Perform various functions supporting shop work and the transport of electric submersible pumps.
• Provide administrative support by processing work orders using current service management tools (Service Max) and ERP (STEEB).
• Support shipments to and from the branch by pressure washing, triaging, and palletizing pumps.
• Assist with the loading and unloading of trucks.
• Manage inbound phone calls, online inquiries, and customer walk-ins.
• Perform operations and logistics tasks, including scheduling technicians, deliveries, and equipment.
• Process customer requests and order placement over the phone, in person, or via e-mail.
• Document tasks in process flows.
• Enter orders and arrange delivery to all sites and locations per the individual agreement, including understanding freight terms.
• Handle contract renewals and maintenance or changes of simple configuration or change of purchase order.
• Schedule product pick-up and prepare paperwork for customer sign-off.
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
• Support branch staff in compiling metrics and ensuring customer requests are completed in a timely manner.
• Ensure correct time entries and appropriate billing for projects and service engagements.
• Obtain and update forms of payment to process for service orders from customers.
• Ensure all service operations and part numbers are added to service orders.
• Ensure on-site tech safety credentials or current training are in place.
• Create and maintain a safe working environment and culture within the organization.
• Demonstrate high impact culture through innovation, accountability, and empowerment.
• Function in a team environment, usually with direct supervision but can work independently.
• Responsible for pressure washing, triaging, and preparing electric submersible pumps for shipment to HUB.
• Operate power forklift to load and unload shipments.
• Coordinate shipping of pumps to regional HUB and from branch to customers.

Requirements:

• 2 years of applicable work experience.
• Ability to handle non-routine, complex tasks.
• Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint).
• Demonstrated ability to troubleshoot logical processes.
• Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks.
• Able to collaborate with other disciplines.
• Understanding of general business concepts.
• Excellent communication skills for interacting with all levels of the organization and external customers.
• Fluency in relevant ERP systems.
• Basic understanding of typical IT business tools.
• Ability to work independently and as part of a team.
• Ability to obtain forklift certification.

Preferred Skills:

• Experience in Service Max is a bonus.