Business Coordinator - MTM

Responsibilities/Job Description:

Provide overall support for the Fairview Medication Therapy Management (MTM) Department. Responsible for day-to-day business functions of the program. Manage office support activities, patient recruitment and scheduling, and various revenue cycle management activities to accomplish overall department goals. Operate as primary point of contact for MTM practitioners, patients and other healthcare professionals.

Responsibilities

• Provide superior customer service to all internal and external customers.
• Receive, triage, and manage patient referrals received via phone, fax, and email in a timely manner. Effectively communicate status with referring provider, case manager, or payor as required.
• Provide necessary outreach and patient recruitment to achieve patient engagement goals as specified by payor contracts. Complete scheduling process in Epic. Collect and report on necessary completion rate data.
• Provide daily support to MTM practitioners and management in a timely manner. Complete schedule templating and time off requests in Epic, field billing and coverage related questions, and meet other day to day reporting and equipment/supply needs.
• Utilize provider portals, MN-Its, and other insurance verification tools to verify MTM benefits for patients. Notify provider and patient, as needed, prior to visit and effectively document in Epic.
• Conduct accurate billing of MTM claims in Epic. Perform charge review functions of MTM charges in Epic to ensure successful payment of claims and minimize write offs.
• Assist with various other revenue cycle and workqueue activities.
• Manage client audit requests and prepare required documentation.
• Provide effective training to new coordinators and delegate work as needed to accomplish department goals

Required Qualifications

• Associate of Arts and/or equivalent experience
• 1 year Computer proficiency in Microsoft Office suite and one year previous direct customer service (or related) support experience.
• 1 year experience in a pharmacy or clinic setting

Preferred Qualifications

• Bachelor of Arts in Business or Healthcare
• 1 year business line and/or project management experience
• Proficiency in Epic, Excel
• MTM processes knowledge

 

Qualifications:

$26.58- $37.53 Hourly