Business Development Manager (Cruise)

About the Role

The Port of Dover is a world-leading gateway for trade, travel and tourism, welcoming cruise lines and passengers from around the globe.
We are looking for a commercially driven and customer-focused Business Development Manager (Cruise) to play a key role in developing and growing our cruise business. Working closely with cruise operators, agents, tourism partners and internal stakeholders, you will help strengthen existing customer relationships, identify new business opportunities and support the delivery of our long-term commercial strategy.
This is an exciting opportunity for someone with strong relationship management and business development skills who enjoys working in a fast-paced, international environment and wants to contribute to the continued success of one of the UK's most iconic ports.

What You'll Be Doing
Customer Relationship Management
* Manage day to day relationships with our cruise line customers, ensuring we provide them with a consistently high level of service.
* Develop and maintain account management plans to support customer retention and growth.
* Build strong relationships with cruise operators, port agents, shore excursion providers and ground handlers.
* Identify customer needs, service improvements and commercial opportunities.
* Support customer onboarding and coordinate operational requirements across the business.

Business Development
* Identify, qualify and pursue new business opportunities within the cruise sector.
* Support the preparation of commercial proposals, presentations and tender submissions.
* Assist in developing business cases through market, operational and financial analysis.
* Contribute to the ongoing development of the Port's cruise proposition.
* Support commercial negotiations and coordinate inputs from relevant stakeholders.

Operational Delivery
* Work closely with Operations, Engineering, Finance and other departments to ensure customer requirements are delivered effectively.
* Monitor service performance and support the resolution of operational issues.
* Support the implementation and communication of tariff and rate changes.

Market Development & Industry Engagement
* Plan and deliver sales missions.
* Support and attend trade exhibitions, industry conferences and networking events.
* Generate and follow up new business leads.
* Gather market intelligence and identify emerging trends, opportunities and competitive activity.
* Represent the Port of Dover professionally across domestic and international markets.

Reporting & Commercial Support
* Maintain accurate CRM records and customer data.
* Produce market reports, customer performance summaries and business development updates.
* Prepare presentations, briefing papers and reports for internal and external meetings.
* Support commercial projects and strategic growth initiatives.

What We're Looking For
Essential

• Experience within the cruise, maritime, travel or tourism sectors.
• Experience in business development, account management or commercially focused roles.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation and networking abilities.
• Commercially astute with the ability to identify growth opportunities.
• Strong organisational skills and ability to manage multiple priorities.
• Competent in Microsoft Office applications.
• Full UK driving licence and access to a vehicle.
• Willingness to travel nationally and internationally as required.

Desirable

• Knowledge of the cruise industry and its key stakeholders.
• Experience supporting bids, tenders and commercial proposals.
• Experience using CRM systems and analysing commercial data

About You

Are you a motivated and proactive commercial professional who enjoys building strong relationships and delivering results.
You'll also be:

• Customer-focused and passionate about delivering exceptional service.
• Confident engaging with senior leaders and external stakeholders.
• Resilient and comfortable working towards commercial targets.
• An effective negotiator with strong