Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!
What We Offer
- Medical, dental, and vision insurance
- Life insurance
- Employee purchase and service discounts
- Upbeat and progressive work environment
- Tenured leadership team
- Career advancement opportunities
Honda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service.
Responsibilities
- Create, maintain and measure the internet and business development processes (for both sales and service)
- Manage a group of customer service representatives in a call center environment
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
- Cultivate engaged, intelligent and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
- Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
- Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
- Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
Qualifications
- Superior communication skills, both oral and written
- Minimum of two years BDC experience required
- At least one year of automotive management experience is preferred
- Strong email and phone presence is necessary
- Exceptional leadership skills
- Outstanding organizational skills
- Ability to stay strong and calm in a stressful environment; must thrive under pressure
- Ability to pass pre-employment background check and drug test