Business Development Representative

Basil Family Dealerships

Buffalo, NY

JOB DETAILS
SALARY
$20–$24 Per Hour
SKILLS
Business Development, Calendar Management, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Detail Oriented, Develop and Maintain Customers, Multitasking, Organizational Skills, Presentation/Verbal Skills, Purchasing/Procurement, Retail, Sales, Sales Prospecting, Sales Support, Short Messaging Service (SMS), Team Lead/Manager, Telephone Skills, Writing Skills
LOCATION
Buffalo, NY
POSTED
Today
Description

Sales & Service Business Development Representative (BDR)

Pay: $20.00-$24.00 per hour
Join the Basil Family Dealerships Team

The Basil Family Dealerships is seeking an enthusiastic, customer-focused Sales & Service Business Development Representative (BDR) to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, this is an excellent opportunity to build a rewarding career with one of the region's leading automotive groups.

As a Business Development Representative, you'll be the first point of contact for customers interested in purchasing a vehicle or scheduling service. You'll play a key role in creating an exceptional customer experience by responding to inquiries, scheduling appointments, and supporting both our Sales and Service teams.
Responsibilities
  • Respond promptly to inbound phone calls, emails, text messages, and online inquiries.
  • Engage with prospective and existing customers in a friendly, professional, and consultative manner.
  • Schedule and confirm appointments for Sales and Service departments.
  • Follow up with customers to ensure a positive experience and encourage appointment attendance.
  • Maintain accurate customer information and activity within the dealership CRM.
  • Meet daily, weekly, and monthly performance goals for appointments, customer contact, and follow-up.
  • Collaborate with Sales and Service teams to provide a seamless customer experience.
  • Represent the Basil Family Dealerships with professionalism and exceptional customer service.
Requirements
  • Previous customer service, call center, retail, hospitality, or sales experience is preferred but not required.
  • Excellent verbal and written communication skills.
  • Comfortable using computers and learning CRM software.
  • Strong organizational skills with attention to detail.
  • Positive attitude, self-motivated, and goal-oriented.
  • Ability to multitask in a fast-paced environment.
  • Reliable attendance and a strong work ethic.

About the Company

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Basil Family Dealerships