Business Development Center RepresentativeAs a Business Development Center Representative, you will monitor and respond to internet leads and phone traffic while maintaining high levels of performance related to message response times and scheduling of service appointments. You are one of the first points of contact with our customers and will be well‑versed in following script, call tracking, data entry of customer information, needs assessment, objection handling and appointment conversions. #1 Cochran is the leading automotive retailer in the tri‑state area. Yet one of our greatest assets isn't our size or our multi‑million‑dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh's top workplaces for 14 years running!As a member of our team, you will join an award‑winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you're ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.What We OfferFull complement of health insurance benefitsPaid Time Off in first year of employmentPaid HolidaysPaid Parental Leave401(k) with Company matchCompany‑paid short‑term disability and workers' compensationCompany‑paid term life insuranceCompetitive Pay PlanResponsibilitiesAssist customers by answering inbound phone calls, coordinating service appointments, and answering questions in a timely manner.Initiate a high volume of outbound calls to existing and prospective sales customers.Maintain a high level of performance & attention to detail while coordinating sales appointments.Communicate sales inquiries, status updates with necessary sales managers/consultants.Actively and carefully manage/track sales leads.Ensure accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, appointment details.Basic knowledge of computers, including Microsoft Excel.#J-18808-Ljbffr